2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level status. Ivana Castro, Six Sigma Black Belt, Telefónica Argentina, and her colleagues wanted their project to align with the priorities of the company’s strategic plan. In this interview, Castro describes the project and their objective of reducing billing complaints by 50%.
In this episode of ASQTV, we take a look at the concepts of Theory X and Theory Y, and learn about the... [more]
John Vandenbemden, CEO, Q-Met-Tech, discusses the ISO 9001:2015 revision, and the transition process... [more]
Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work... [more]
Working for HSHS Medical Group at the time, Sarah Skeeters, Director of Operations, Springfield Clinic,... [more]
There are important differences between nonconformance, corrective, and preventive actions and the steps... [more]
“Sustainability is the goal,” says Andrea Hoffmeier in this ASQTV interview. Hoffmeier, explains how... [more]
Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]