• Share

ASQ TV Episode 2: Culture of Quality

This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work, gives us an overview of the components of a culture of quality and its importance. Monroe Clinics culture change leads to a leaner healthcare facility. And Kaizen plays an important role in a quality culture. Jean Harvey article: http://asq.org/quality-progress/2012/05/change-management/make-the-leap.html

  • Share