This project aimed to improve the BSC/RNC rollout process. BSCs and RNCs are the central units that link base stations to the core GSM network. Using DMAIC methodology and the Lean Six Sigma approach, the team employed quality tools like Pareto, boxplot, fishbone, multivoting, and cause and effect diagram. The project brought an annual OPEX savings of $547,000 improved improved process rate approximately 75 percent.
In this episode of ASQTV, we take a look at the concepts of Theory X and Theory Y, and learn about the... [more]
John Vandenbemden, CEO, Q-Met-Tech, discusses the ISO 9001:2015 revision, and the transition process... [more]
Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work... [more]
2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level... [more]
Working for HSHS Medical Group at the time, Sarah Skeeters, Director of Operations, Springfield Clinic,... [more]
There are important differences between nonconformance, corrective, and preventive actions and the steps... [more]
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]