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Belong, Grow, and Remain, Movistar/tgestiona, Buenos Aires, Argentina

This project focused on reducing turnover of customer service agents in Movistar's 57 stores. Goals were achieved by using Lean Six Sigma DMAIC methodology. The project team achieved savings of US$132,000 per year by reducing premature turnover from 38 percent to 13.7 percent, and maintaining the working environment.

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