Change management experts discuss key steps to consider when approaching employees with change and helping them through the process. Learn about the carrot-and-stick technique—which can be used to motivate employees—and a tool that can make meetings more efficient and keep change management plans on track. Read Sunil Kaushik's Quality Progress article regarding the carrot-and-stick method as well as additional motivational strategies. Watch the full interview and read the Quality Progress article about the Joint Commission’s improvement initiatives.
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
Quality Progress author Govind Ramu, who is also the chair of the U.S. Technical Advisory Group to... [more]
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]