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End to End Lean Workout in Mortgage, Genpact, Richardson, TX, USA

Facing greater competition, Genpact enabled its client, a leading originator, to reduce origination turnaround time by 41 percent, which increased origination cycles by 3.9 per year and generated $150.2 million in business impact for the client. A diverse team utilized Lean Six Sigma methodology and tools to discover root causes, identify corresponding solutions, and implement improvements that were recognized by the client as delivering revenue-generating capability.

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