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Innovation and Process Approach

John E. "Jack" West is a long-time member of the U.S. Technical Advisory Group to ISO Technical committee 176 (TAG 176) and a former TAG 176 chair. He's currently a member of international strategic committees that work to define and guide the standard revision process. In this brief video, West discusses innovation and the process approach as they relate to ISO 9001:2015.

Innovation and Process Approach
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