Keeping It Real
Marty Martin, Quality Advisor, FedEx, explains how ASQ instructors add enormous value to the learning process.
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Martin Rawls-Meehan: Reverie Sleeps Better at Night...
Martin Rawls-Meehan, CEO, Reverie, says that quality doesn’t simply offer excellent product, it... [more]
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David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to... [more]
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Jo Ann Jenkins, AARP: Service Quality, the Baldrige...
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the... [more]
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Terry Jones, Founding CEO, Travelocity: Voice of the...
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]
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Quality in North America
In this, the final chapter of the "Impact of Quality" series, we talk to two professionals, how they... [more]
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Using Quality Tools at Work and Home
Yvonne Howze describes how she successfully uses quality tools in her professional and personal life,... [more]
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Impact of Quality in India
In this segment of the Impact of Quality series, members from India discuss the importance of quality... [more]
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Using Quality Tools for a More Organized Life
Daniel Zrymiak describes how he uses quality tools to make his life more organized. Watch this... [more]
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ASQ Members on Membership
This brief video focuses on being a valuable part of the quality community through an ASQ membership.
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Smart Manufacturing and the Future of Technology in Man...
In this episode of ASQTV, we explain what smart manufacturing is and see what role data plays in... [more]
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Standards and Auditing
Learn how to identify, categorize and take action on risks – vital skills for organizations... [more]
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Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
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Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
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Voice of the Customer: Connecting Through Emotion and Q...
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
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Selecting an ISO 9001 Registrar and Consultant
Quality Progress author Govind Ramu, who is also the chair of the U.S. Technical Advisory Group to... [more]
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You Deliver a Service
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]