ASQ - The Global Voice of Quality
Gary Vansuch, Director of Process Improvement, Colorado Department of Transportation (CDOT), explains that listening to the answer of a simple... [more]
Process design is critical to every organization. Bill Hathaway, president, moresteam.com, says that unfortunately, most organizations design new... [more]
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector, you are called on to deliver services. The... [more]
Shane A. Yount's keynote address at the 2014 ASQ Lean and Six Sigma Conference.
Lean and Six Sigma Conference
Tony Kern's keynote address at the 2014 ASQ Lean and Six Sigma Conference.
Perhaps the most valuable lean tool is a value stream map, a flow chart that details every step of a process, and can help pinpoint waste. Learn more... [more]
Value stream map
While it sounds like a movie creature plotting to rule the world, SIPOC is a basic and powerful tool for improving supply chain management.