ASQ - The Global Voice of Quality
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
Baldrige National Quality Award framework
Jo Ann Jenkins
Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the... [more]
21st Century quality
Ralph de la Vega
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
voice of the customer
Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work with quality tools to provide a robust toolbox.
Failure Modes and Effects Analysis
In this, the final chapter of the "Impact of Quality" series, we talk to two professionals, how they found quality and how continuous... [more]
Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged and how to keep from derailing organizational en... [more]
quit and stay
Yvonne Howze describes how she successfully uses quality tools in her professional and personal life, often with amusing consequences.
Watch this... [more]
quality for life
Bryan Krieg, Six Sigma Black Belt, Genesis HealthCare System, explains the tiered visual management process through all four tiers using line of... [more]
Genesis HealthCare System
tiered visual management
value stream mapping
All organizations need healthy, and up-to-date systems for measurement. Elinaldo Barbosa de Araújo, Quality Assurance Executive and Speaker, Embraco,... [more]
cost of quality
economic case for quality
Elinaldo Barbosa de Araujo
97% of 2016 attendees said they would recommend this conference to a friend or colleague. Watch to learn what you can expect from the 2017 World... [more]
world conference on quality and improvement