ASQ - The Global Voice of Quality
In this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows "unquality" at its finest.
cost of quality
Let's investigate an instance when exceptional service is offered but the customer has no idea what is going on. How can that happen? It's called the... [more]
ASQ members discuss a career in quality.
careers in quality
ASQ member John Goodman, who specializes in customer care experience and research, discusses a concept he calls "Psychic Pizza," which means... [more]
Voice of Customer
FMEA is a step-by-step approach for identifying all possible failures in a design, process, or a product or service. For more information about FMEA,... [more]
A Forbes.com article suggests updating supply chain to a more applicable term.
Chemonics' USAID-funded Kenya Pharma project used ISO 9001 to improve the supply chain of its HIV and AIDS medicine delivery.