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Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.

Kayak
quality
Terry Jones
Travelocity
VOC
voice of the customer

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Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Related

Quality Professional Pride and the Future

Members Speak About Joining ASQ and the Association’s Future

Facilitating Virtual Problem Solving Events

Quality Culture Cultivation

Quality Culture

2023 Standards Update

CI and RCA With A3 and 8D

Data Storage and Analysis