Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, explains an effective data collection tool that gathers... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Learn about the importance of... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Knowing how to collect this... [more]
The steps of the voice of the customer table are described to provide a robust Quality Function Deployment (QFD) toolbox. http://asq.org/learn-abou... [more]
Boon Rawd Brewery, owner of Singha Beer, used a customized Quality Function Deployment (QFD) model to analyze customer desires. https://secure.asq.... [more]
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]
