Lean Risk Management
Lance Coleman, Senior Quality Engineer and Lean Leader, The Tech Group, was approached with an organizational challenge: How will the company's Lean program work within ISO 9001:2015? Coleman discusses how this question brought him to what he calls Lean Risk Management.
Terry Jones, Founding CEO, Travelocity: Voice of the...
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
Ralph de la Vega, Vice Chairman, AT&T: The Golden Age...
Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the product... [more]
Jo Ann Jenkins, AARP: Service Quality, the Baldrige...
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to make difference, not simply measuring for... [more]
Charlie Lanktree, Eggland's Best: Measuring and...
Charlie Lanktree, CEO at Eggland's Best, explains how rigorous inspection and commitment to quality allows the company to continue business growth.
Takeaways From The Global State of Quality 2
This episode discusses the latest findings from ASQ's Global State of Quality 2 Report, and explains an easy-to-use tool for tracking the financial... [more]
ASQ Certification Journey
This video complements the upcoming infographic.
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode, listen to Janet Raddatz discuss recall plans and... [more]
ASQ TV Episode 6: Certifications
In this episode of ASQ TV, we catch up with ASQ past chair Jim Rooney as he discusses the value of achieving professional certifications, how they're... [more]
ASQ TV Episode 9: Process Improvement
This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in transformational... [more]