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Lean Six Sigma in Higher Education

Norma Simons, a Lean Six Sigma Master Black Belt, president of Performance Innovation LCC and the ASQ Education Division secretary, makes the case that higher education needs to embrace tools and approaches that support systems thinking and teamwork to meet operational performance goals. She highlights lean Six Sigma, a project-based method that helps organizations gain a competitive advantage through data-driven decision making and rigorous process management approaches.

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