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Likert Scales and Data Analysis

Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study on leveraging data to help the bottom line.

Chris McMillan's Full Interview
Full Case Study by Sivaram Pandravada and Thimmiah Gurunatha
"Likert Scales and Data Analyses", I. Elaine Allen and Christopher A. Seaman, QP, 2007

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