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Matter of Time, tgestiona, Buenos Aires, Argentina

This project addressed the process for handling the addition, deletion, or modification of customer access to the company's systems. It affects more than 20,000 users of 256 systems and handles more than 500 requests per week. With Six Sigma methodology, the team increased punctuality from 36 percent to 95.2 percent, reduced error rate from 10 percent to 0.05 percent and reduced processing time from 26 to less than three days while achieving an annual economic benefit of US$346,500

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