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Movistar, Movistar Express, Buenos Aires, Argentina

This project focused on improving the customer selection process of Movistar Express products. The team's goals were achieved using Lean Six Sigma DMAIC methodology. The project team achieved savings of US$9.8 million per year by reducing the customer transference process error rate from 14 percent to 1.5 percent. Additionally, this process improvement allowed Movistar Express product development, increasing the customer base by 400,000 and achieving US$115 million per year in extra income.

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