Overview of the DMAIC Methodology
This five part series presents the generic DMAIC process improvement methodology. Part 1 provides some perspective and gives an overview of the methodology (the “Define phase is covered in other videos). Parts 2, 3, 4, and 5, cover “M”, “A”, “I”, and “C “, respectively.
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Tiered Visual Management, Line of Sight Metrics and...
Bryan Krieg, Six Sigma Black Belt, Genesis HealthCare System, explains the tiered visual management... [more]
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FMEA and Sensitivity Analysis
Eugene Bukowski, Senior Engineering Manager, GE Healthcare, describes sensitivity analysis, a new... [more]
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Around the World on a Bicycle, with Quality
While some of us only dream about quitting our jobs and traveling around the world, Sunil Kaushik did... [more]
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OpEx Waste Walks
Cathy Duquette, Executive Vice President, Nursing Affairs, Lifespan, explains the definition and benefit... [more]
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Smart Manufacturing and the Future of Technology in Man...
In this episode of ASQTV, we explain what smart manufacturing is and see what role data plays in... [more]
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Standards and Auditing
Learn how to identify, categorize and take action on risks – vital skills for organizations... [more]
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Using Surveys to Predict Customer Loyalty
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
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Customer Journey Maps
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
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Voice of the Customer: Connecting Through Emotion and Q...
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
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Selecting an ISO 9001 Registrar and Consultant
Quality Progress author Govind Ramu, who is also the chair of the U.S. Technical Advisory Group to... [more]
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You Deliver a Service
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]