Overview of the DMAIC Methodology
This five part series presents the generic DMAIC process improvement methodology. Part 1 provides some perspective and gives an overview of the methodology (the “Define phase is covered in other videos). Parts 2, 3, 4, and 5, cover “M”, “A”, “I”, and “C “, respectively.
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Tiered Visual Management, Line of Sight Metrics and...
Bryan Krieg, Six Sigma Black Belt, Genesis HealthCare System, explains the tiered visual management... [more]
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FMEA and Sensitivity Analysis
Eugene Bukowski, Senior Engineering Manager, GE Healthcare, describes sensitivity analysis, a new... [more]
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Around the World on a Bicycle, with Quality
While some of us only dream about quitting our jobs and traveling around the world, Sunil Kaushik did... [more]
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OpEx Waste Walks
Cathy Duquette, Executive Vice President, Nursing Affairs, Lifespan, explains the definition and benefit... [more]
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Keeping Life In Order, the Six Sigma Way
Certified Black Belt Kevin Holston discusses how he uses Six Sigma tools in his everyday life. As a... [more]
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Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
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Data Analysis and Teamwork
You may think of data analysis as a solitary task, but it doesn't have to be that way. Corporate analyst... [more]
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Likert Scales and Data Analysis
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]
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Influencing Public Policy with Data Analysis
Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]
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ISO 9001:2015: Global Impact (English)
Celso Alvarado is a member of the U.S. Technical Advisory Groups to ISO Technical Committees 176 (TAG... [more]
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New To Quality
If you're new to quality, this episode is for you! Learn how to earn a higher salary, discover the seven... [more]
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ISO 9001 Check-in
Standards experts explain key changes to ISO 9001:2015, such as how to understand the term 'documented... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]