Presentation on Client & Employee Culture Using Baldrige
Bob Pence is CEO of Freese and Nichols Inc., a multiservice engineering, architecture, and environmental science firm with 15 offices in Texas and North Carolina. Pence led Freese and Nichols through the recession by supporting and enlarging the company’s continuous improvement program, commitments to clients and employees, and corporate plan for steady, sustainable growth. As many peers struggled against financial loss, Freese and Nichols achieved its first year of $100 million in revenue. Thanks to Pence’s adherence to principles of continuous improvement, Freese and Nichols also became the first engineering/architecture firm to receive the Malcolm Baldrige National Quality Award for performance excellence.
-
QP at 50
You count on Quality Progress to bring you the news and information you can use to do your job better.... [more]
-
Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
-
Data Analysis and Teamwork
You may think of data analysis as a solitary task, but it doesn't have to be that way. Corporate analyst... [more]
-
Likert Scales and Data Analysis
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]
-
Influencing Public Policy with Data Analysis
Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]
-
ISO 9001:2015: Global Impact (English)
Celso Alvarado is a member of the U.S. Technical Advisory Groups to ISO Technical Committees 176 (TAG... [more]
-
New To Quality
If you're new to quality, this episode is for you! Learn how to earn a higher salary, discover the seven... [more]
-
ISO 9001 Check-in
Standards experts explain key changes to ISO 9001:2015, such as how to understand the term 'documented... [more]
-
QP at 50
You count on Quality Progress to bring you the news and information you can use to do your job better.... [more]
-
Quality in the Age of Intelligent Healthcare
Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses... [more]
-
Data Analysis and Teamwork
You may think of data analysis as a solitary task, but it doesn't have to be that way. Corporate analyst... [more]
-
Likert Scales and Data Analysis
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]
-
Influencing Public Policy with Data Analysis
Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]
-
ISO 9001:2015: Global Impact (English)
Celso Alvarado is a member of the U.S. Technical Advisory Groups to ISO Technical Committees 176 (TAG... [more]
-
New To Quality
If you're new to quality, this episode is for you! Learn how to earn a higher salary, discover the seven... [more]
-
ISO 9001 Check-in
Standards experts explain key changes to ISO 9001:2015, such as how to understand the term 'documented... [more]
-
Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
-
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
-
The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
-
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
-
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
-
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
-
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
-
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
-
ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
-
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]