Alicia Boler-Davis is senior vice president, global quality and global customer experience at General Motors Company. This job expands her customer experience role from a U.S.-focused position to a global one. Boler-Davis reports to GM chairman and CEO Dan Akerson and is a member of the GM Executive Operations Committee. Boler-Davis’ previous roles at GM include U.S. vice president, customer experience and vice president, global quality and U.S. customer experience. Prior to these positions, Boler-Davis was plant manager of Orion Assembly and Pontiac Stamping, simultaneously. This appointment included the dual role of vehicle line director and vehicle chief engineer, North America Small Cars, which she held until January 2011. Prior to that, she held the positions of plant manager at Lansing Consolidated Operations and Arlington Assembly, where she was the first African-American woman to be appointed to plant manager at a GM vehicle manufacturing plant.
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