The RightSource Process Engineering team incorporated integrated model of lean, six sigma and PDCA to streamline the process and system gaps. Project utilized wide range of quality tools including 5 Whys, Pareto, FMEA, and Box Plots to identify process improvement opportunities. Rapid Process Improvement initiatives exceeded the baseline goal and resulted in 32% improvement in productivity and considerable reduction in costs.
Learn about a new approach to Five Whys and Root Cause Analysis and get a refresher on the “Is/Is Not”... [more]
Willy Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect... [more]
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]