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Customer Experience and Employee Engagement Through LSS

Customer Experience and Employee Engagement Through LSS

Working for HSHS Medical Group at the time, Sarah Skeeters, Director of Operations, Springfield Clinic,... [more]

Shawn Perkins: Continuous Improvement Model

Shawn Perkins: Continuous Improvement Model

Shawn Perkins, Clorox, explains a continuous improvement model adopted to allow all staff to understand... [more]

Top 10 Ways to Amp Up Quality

Top 10 Ways to Amp Up Quality

The Global State of Quality 2 report-based on feedback from more than 1,500 quality professionals and... [more]

Change Management

Change Management

Change management experts discuss key steps to consider when approaching employees with change and... [more]

Creating and Sustaining High Performance Organizations

Creating and Sustaining High Performance Organizations

Shane Yount spoke with ASQ TV just prior to his session at the 2015 ASQ World Conference on Quality and... [more]

Quality and the FDA

Quality and the FDA

Quality plays an important role in industries regulated by government bodies like the U.S. Food and Drug... [more]