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Consumer Product Safety and Quality

Consumer Product Safety and Quality

Anthony Judge, Senior Quality Engineer, Bosch Engineering North America, discusses developing a process... [more]

Social Media's Impact on Voice of the Customer

Social Media's Impact on Voice of the Customer

How one organization's social media crisis helped collect valuable customer feedback. Plus, using big... [more]

Improving Patient Throughput and Experience

Improving Patient Throughput and Experience

Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, discusses how... [more]

Herve Humler, Co-Founder and President, Ritz-Carlton: Ladies and Gentlemen, a Culture of Quality

Herve Humler, Co-Founder and President, Ritz-Carlton: Ladies and Gentlemen, a Culture of Quality

Ritz-Carlton’s Herve Humler, co-founder and president, describes how empowered employees lead to a solid... [more]

Data Collection and the Voice of Your Customer

Data Collection and the Voice of Your Customer

Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, explains an... [more]

Quality for Life: Delivering Consistent Client Service

Quality for Life: Delivering Consistent Client Service

ASQ member Janice Rotchstein, chief quality officer for Edelman, discusses the proprietary client... [more]