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LSS Leadership and Grassroots Initiative Lead to Excellence

LSS Leadership and Grassroots Initiative Lead to Excellence

Gateway Technical College wanted to break silo thinking and promote a culture of excellence.... [more]

Using Juggling to Understand Design of Experiments

Using Juggling to Understand Design of Experiments

After teaching design of experiments for some time, Bill Hooper realized students weren’t remembering... [more]

2018 World Conference on Quality and Improvement

2018 World Conference on Quality and Improvement

The Innovation of You! Get ready for three exciting days full of inspiring presentations that focus... [more]

Using Surveys to Predict Customer Loyalty

Using Surveys to Predict Customer Loyalty

Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]

Customer Journey Maps

Customer Journey Maps

Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]

Voice of the Customer: Connecting Through Emotion and Quality

Voice of the Customer: Connecting Through Emotion and Quality

In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]