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Checklists for Designing in Quality

Checklists for Designing in Quality

Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work... [more]

Understanding the Joint Commission's Robust Process Improvement Program

Understanding the Joint Commission's Robust Process Improvement Program

Joint Commission President and CEO Mark R. Chassin, M.D., explains the robust process improvement... [more]

Should Healthcare Organizations Use ISO 9001?

Should Healthcare Organizations Use ISO 9001?

Joint Commission President and CEO Mark R. Chassin, M.D., discusses whether the ISO 9001 standard can... [more]

Team Excellence for Genpact's Transforming Process Team

Team Excellence for Genpact's Transforming Process Team

Genpact's Transforming Order to Cash Process team in Johannesburg, South Africa, was placed in charge of... [more]

Lean Six Sigma in Higher Education

Lean Six Sigma in Higher Education

Norma Simons, a Lean Six Sigma Master Black Belt, president of Performance Innovation LCC and the ASQ... [more]

Lean with a Touch of Six Sigma

Lean with a Touch of Six Sigma

You hear about lean and six sigma, and lean six sigma. Is there a difference? Learn how lean and six... [more]

Process Needs a Culture

Process Needs a Culture

Tony Kern's keynote address at the 2014 ASQ Lean and Six Sigma Conference. [more]

Lean Six Sigma Advice

Lean Six Sigma Advice

Chad Smith and Chris Hayes, Lean Six Sigma subject matter experts, share their advice to anyone looking... [more]

Why Implement Lean Six Sigma?

Why Implement Lean Six Sigma?

Chad Smith and Chris Hayes, Lean Six Sigma subject matter experts, discuss why organizations should be... [more]