• Share
  • Share
The Hidden Factory

The Hidden Factory

In this episode, learn about the concept of the hidden factory and how it can affect any organization... [more]

Ask Questions to Lean the Enterprise

Ask Questions to Lean the Enterprise

Gary Vansuch, Director of Process Improvement, Colorado Department of Transportation (CDOT), explains... [more]

Customer Focused Quality Professionals: Moving From SIPOC to COPIS

Customer Focused Quality Professionals: Moving From SIPOC to COPIS

Arun Hariharan, founder and CEO, The CPi Coach, explains how quality professionals are essential to any... [more]

Understanding the Joint Commission's Robust Process Improvement Program

Understanding the Joint Commission's Robust Process Improvement Program

Joint Commission President and CEO Mark R. Chassin, M.D., explains the robust process improvement... [more]

A3: Communication Tool Transforms Improvement into Culture

A3: Communication Tool Transforms Improvement into Culture

In this episode we dig deeper into a simple communications tool that can help create a culture of quality... [more]

QTools / PDSA

QTools / PDSA

Problem solving and 7 classic quality tools come together in this Web-based course. [more]