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Explaining ISO 16355

Explaining ISO 16355

ISO 16355 is a new standard that consolidates methods used in quality function deployment (QFD), and... [more]

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]

Social Media's Impact on Voice of the Customer

Social Media's Impact on Voice of the Customer

How one organization's social media crisis helped collect valuable customer feedback. Plus, using big... [more]

The Voice of the Customer

The Voice of the Customer

This episode discusses converting the voice of the customer (VOC) into... [more]

Analytic Hierarchy Process (AHP)

Analytic Hierarchy Process (AHP)

Learn about analytic hierarchy process, a method that breaks down decision making into a series of... [more]

Analytic Hierarchy Process

Analytic Hierarchy Process

Being able to objectively evaluate and prioritize options is a critical business skill. But that’s not... [more]