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RACI Engages Staff in Improvement Initiatives

RACI Engages Staff in Improvement Initiatives

Russell Keenan, describes how the RACI tool is effective. [more]

Gemba Walks Improve Process, Communication, and Culture

Gemba Walks Improve Process, Communication, and Culture

Eileen Serrano, Business Optimization Expert, Roche, describes the process her organization went through... [more]

Around the World on a Bicycle, with Quality

Around the World on a Bicycle, with Quality

While some of us only dream about quitting our jobs and traveling around the world, Sunil Kaushik did... [more]

The Benefits and Challenges of the Integrated Management System

The Benefits and Challenges of the Integrated Management System

Yimin Jin, VP-Quality System & Competency, Schneider Electric Shanghai City, China, shares how his... [more]

Improve Internal Services, Work More Efficiently, and Save Money

Improve Internal Services, Work More Efficiently, and Save Money

Ricardo Fierro, Procurement Manager, Madalena Energy Argentina, discusses a four-step process used... [more]

Return on Quality Investment

Return on Quality Investment

Does your organization track how much money is being saved through quality programs? According to the... [more]