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Benchmarking

Benchmarking

Today, we’ll learn the basics of benchmarking, review the recommended six phases of a successful... [more]

Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change

Jo Ann Jenkins, AARP: Service Quality, the Baldrige Framework, and Change

Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the... [more]

Ralph de la Vega, Vice Chairman, AT&T: The Golden Age of Quality

Ralph de la Vega, Vice Chairman, AT&T: The Golden Age of Quality

Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when... [more]

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]

QP薪酬调查

QP薪酬调查

在本期ASQ TV中,我们将提出QP年度薪酬调查报告的一些重点,包括美国质量专业人员的平均薪酬以及持有证书对薪酬的影响。 [more]

Encuesta de salarios de QP

Encuesta de salarios de QP

En este episodio de ASQ TV, mostramos los resultados de la encuesta anual de salarios de QP, incluido el... [more]