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Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality... [more]

Quality in North America

Quality in North America

In this, the final chapter of the "Impact of Quality" series, we talk to two professionals, how they... [more]

Using Quality Tools at Work and Home

Using Quality Tools at Work and Home

Yvonne Howze describes how she successfully uses quality tools in her professional and personal life,... [more]

Meet

Meet "Mr. Pareto Head"

There's the popular office-themed comic Dilbert, and then there's Mr. Pareto Head-a lighthearted look at... [more]

Quality Memes

Quality Memes

In social media lingo, a "meme" is a photo, video or idea that becomes extremely popular online. What... [more]

Around the World on a Bicycle, with Quality

Around the World on a Bicycle, with Quality

While some of us only dream about quitting our jobs and traveling around the world, Sunil Kaushik did... [more]