Revision Presents Business Opportunity
Charles Cianfrani is a U.S. Technical Advisory Group to ISO Technical Committee 176 (TAG 176) expert representative for ISO 9004. Cianfrani spent years of his career in the corporate world. In this video, he offers advice to organizations planning to transition to ISO 9001:2015 and explains why they should think of it as an opportunity to improve their business.
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The Management System: ISO 9001:2015
John Vandenbemden, CEO, Q-Met-Tech, discusses the ISO 9001:2015 revision, and the transition process... [more]
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Transitioning: Advantages, Expected Investment and Advi...
In this video, Robert Freeman discusses transitioning to ISO 9001:2015, including advantages of doing... [more]
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Transitioning: Auditing Considerations
John Guzik is a member of the U.S. Technical Advisory Group to ISO Technical Committee 176 (TAG 176).... [more]
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Planning Your Three-Year Transition
Once ISO 9001:2015 is published later this year, organizations will have three years to transition to... [more]
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Certification Bodies and Preparing for ISO 9001
In this video, John Knappenberger, CEO, ANSI-ASQ National Accreditation Board, discusses certification... [more]
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Charlie Lanktree, Eggland's Best: Measuring and...
Charlie Lanktree, CEO at Eggland's Best, explains how rigorous inspection and commitment to quality... [more]
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David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to... [more]
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Certification Prep
This episode of ASQ focuses on certificates and certifications for professional development, career... [more]
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Kaizen, Buy-In and Efficiency
Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]
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DMAIC Leads to Cost Reduction, Increased Revenue
This Sime Darby team--2016 ITEA finalist--used DMAIC to reduce costs, waste, and meeting the company's... [more]
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Jo Ann Jenkins, AARP: Service Quality, the Baldrige...
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]