School District Receives Baldrige Honors: Performance Excellence in Education
In this interview, JoAnn Sternke, superintendent of the Pewaukee School District (PSD), reflects on PSD’s road to receiving the prestigious 2013 Malcolm Baldrige National Quality Award—the United States’ highest honor for quality and performance excellence. This recognition is rare in education and has only been doled to six other public school districts. Sternke explains how the systematic approach made the school district more innovative, agile and data driven. PSD’s use of the Baldrige criteria has had a tangible impact on the success of its students: PSD holds the highest graduation rate in Wisconsin at 97.4%; its ACT composite scores of 23.4 outperform state (22) and national (20.9) averages; and 91.9% of PSD graduates attended a two or four-year college in 2011-2012, an increase from 78.8% in 2006-2007.
In this episode of ASQ TV, we discuss careers: the current and future roles of quality auditors, doing a career audit, and deciding whether to become a... [more]
Economic Criteria for Enhancing Measuring System Analys...
All organizations need healthy, and up-to-date systems for measurement. Elinaldo Barbosa de Araújo, Quality Assurance Executive and Speaker, Embraco,... [more]
2017 ASQ World Conference on Quality and Improvement
97% of 2016 attendees said they would recommend this conference to a friend or colleague. Watch to learn what you can expect from the 2017 World... [more]
RACI Engages Staff in Improvement Initiatives
Russell Keenan, describes how the RACI tool is effective.
Gemba Walks Improve Process, Communication, and Culture
Eileen Serrano, Business Optimization Expert, Roche, describes the process her organization went through to establish daily Gemba Walks and how its... [more]
Meet "Mr. Pareto Head"
There's the popular office-themed comic Dilbert, and then there's Mr. Pareto Head-a lighthearted look at the trials and tribulations of quality... [more]
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work, gives us an overview of the components of a culture of... [more]
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the how and why of auditing standards. Plus, tips for... [more]
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode, listen to Janet Raddatz discuss recall plans and... [more]
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and Enterprise Risk Practice, RIMS, describes the way... [more]
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Knowing how to collect this... [more]
ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean projects work; how an emergency response center used... [more]
The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
ASQ TV Episode 6: Certifications
In this episode of ASQ TV, we catch up with ASQ past chair Jim Rooney as he discusses the value of achieving professional certifications, how they're... [more]