This project focused on developing engineering capabilities within Tetra Pak. A capability is the integration of people's competences and their processes, methods, and tools. Following change management principles and the steps of a business transformation process, the team shared knowledge and experiences across units, built on existing capabilities, and developed new ones. The project resulted in a 30% increased score in measurements of engineering capabilities.
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Martin Rawls-Meehan, CEO, Reverie, says that quality doesn’t simply offer excellent product, it... [more]
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Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]