This video is a practical and technical extension of the airport video, introducing basic process notions. It takes shows how these notions can be applied in the more abstract business world of information-based intangible processes. The input here is not a person or a piece of luggage, but a request for proposal, and the output is a legally binding proposal. The scoping phase is critical to the success of any process improvement or process design project. The case of a software developer is used to illustrate the methodology.
This episode of ASQ focuses on certificates and certifications for professional development, career... [more]
Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]
This Sime Darby team--2016 ITEA finalist--used DMAIC to reduce costs, waste, and meeting the company's... [more]
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the... [more]
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]