Fast and effective learning cycles require a solid connection to strategy, shared methodologies and tools, and an ability to mobilize people behind focussed improvement efforts. Beware of management fads. Isolate and evaluate the new elements carefully, and make an enlightened decision about whether or not it fits your culture and can be a valuable addition to your learning strategy. Many organizations make it to « good enough ». Few organizations cross the chasm from good to great. While the specific recipe required to do so may be debatable, rigor is definitely a part of it. From business model to customer focus, from process management to team empowerment, from systems thinking to analysis of variation, no sustainable learning, i.e. no sustainable strategic advantage is possible without it.
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
Quality Progress author Govind Ramu, who is also the chair of the U.S. Technical Advisory Group to... [more]
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]