Fast and effective learning cycles require a solid connection to strategy, shared methodologies and tools, and an ability to mobilize people behind focussed improvement efforts. Beware of management fads. Isolate and evaluate the new elements carefully, and make an enlightened decision about whether or not it fits your culture and can be a valuable addition to your learning strategy. Many organizations make it to « good enough ». Few organizations cross the chasm from good to great. While the specific recipe required to do so may be debatable, rigor is definitely a part of it. From business model to customer focus, from process management to team empowerment, from systems thinking to analysis of variation, no sustainable learning, i.e. no sustainable strategic advantage is possible without it.
Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study... [more]
Chris McMillan, Senior Corporate Performance Analyst at City of Fayetteville, North Carolina, discusses... [more]
Celso Alvarado is a member of the U.S. Technical Advisory Groups to ISO Technical Committees 176 (TAG... [more]
If you're new to quality, this episode is for you! Learn how to earn a higher salary, discover the seven... [more]
Standards experts explain key changes to ISO 9001:2015, such as how to understand the term 'documented... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]