For more information go to www.srtorque.com Daily torque testing is becoming more common place because it makes good business sense. But is daily testing error proofing? No, and far from it. Error proofing is about eliminating the variables and mitigating those which cannot be eliminated. If your torque wrench is out of spec, using a torque wrench to prevent errors only leads to a false sense of security. What if the torque tester you are using is out of spec and you don't know it? This video and the subsequent series takes you through every link in the chain of quality in order to help you understand all the places where the wheels can fall off. Specifically it takes a look at the places we tend to overlook or take for granted.
Alexander Edwards, president, Strategic Vision, explains that surveys can help predict future behavior.... [more]
Lisa Custer, principal, Firefly Consulting, suggests using a customer journey map in order to use your... [more]
In this episode, Lisa Custer, principal, Firefly Consulting, explains the multiple uses of a customer... [more]
Quality Progress author Govind Ramu, who is also the chair of the U.S. Technical Advisory Group to... [more]
Whether you work in manufacturing, government, education, healthcare, or (of course) the service sector,... [more]
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]