Transforming a QMS Using ISO 9001
Watch a video interview with Donna Thomas, author of the September 2014 Quality Progress article “Onward and Upward,” as she discusses more about how her organization used ISO 9001:2008 to transform its quality management system.
Top 10 Ways to Amp Up Quality
The Global State of Quality 2 report-based on feedback from more than 1,500 quality professionals and world-class organizations-- found that if you want... [more]
Terry Jones, Founding CEO, Travelocity: Voice of the...
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
Ralph de la Vega, Vice Chairman, AT&T: The Golden Age...
Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the product... [more]
Jo Ann Jenkins, AARP: Service Quality, the Baldrige...
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to make difference, not simply measuring for... [more]
Charlie Lanktree, Eggland's Best: Measuring and...
Charlie Lanktree, CEO at Eggland's Best, explains how rigorous inspection and commitment to quality allows the company to continue business growth.
Takeaways From The Global State of Quality 2
This episode discusses the latest findings from ASQ's Global State of Quality 2 Report, and explains an easy-to-use tool for tracking the financial... [more]
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work, gives us an overview of the components of a culture of... [more]
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode, listen to Janet Raddatz discuss recall plans and... [more]
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and Enterprise Risk Practice, RIMS, describes the way... [more]
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both spoken and unspoken. Knowing how to collect this... [more]
ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean projects work; how an emergency response center used... [more]
ASQ TV Episode 6: Certifications
In this episode of ASQ TV, we catch up with ASQ past chair Jim Rooney as he discusses the value of achieving professional certifications, how they're... [more]
ASQ TV Episode 9: Process Improvement
This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in transformational... [more]