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Understanding Processes, Focus and Scope

The organization’s knowledge is imbedded in processes: shared ways of adding value, that translate into a chain of commitments distributed logically in the organization. The only sustainable source of strategic advantage is the ability to learn (i.e. augment knowledge) faster than your competitors : understanding variation, thinking statistically, and managing processes are central to this endeavor. Any strategic move that you decide to make will only generate strategic advantage if you can translate it into the right change to the right processes, and execute quickly and flawlessly.

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