• ASQ™ TV
  • Value Stream Mapping

    Perhaps the most valuable lean tool is a value stream map, a flow chart that details every step of a process, and can help pinpoint waste. Learn more about value stream maps in the Quality Progress article: http://asq.org/quality-progress/2006/06/lean/value-stream-mapping--an-introduction.html

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  • Social Media's Impact on Voice of the Customer

    How one organization's social media crisis helped collect valuable customer feedback. Plus, using big data to collect and analyze feedback.

  • Brewing Up Quality

    Learn how to solicit the voice of the customer and translate it to quality.

  • The Voice of the Customer

    This episode discusses converting the voice of the customer (VOC) into critical-to-quality-characteristics by looking at how to make the perfect cup of... [more]

  • Benchmarking

    Today, we’ll learn the basics of benchmarking, review the recommended six phases of a successful benchmarking process, and finally, we’ll get reacquainted... [more]

  • Keeping Life In Order, the Six Sigma Way

    Certified Black Belt Kevin Holston discusses how he uses Six Sigma tools in his everyday life.  As a Process Analyst, he gives several humorous examples... [more]

  • Navigating Flowcharts

    Use flowcharts to avoid flawed design, improve processes, and facilitate teamwork and better communication. PROCESS FLOWCHART

  • Metrics for Management

    Tim Adams, Engineering Assurance Specialist, NASA, spent a few minutes with ASQ TV to talk about some of the main ideas of his 2015 ASQ World Conference... [more]

  • Design for Six Sigma Helps Team Succeed

    Samarco Mining uses teams to take on quality projects. Maycon Athayde, member of Samarco Mining's team represented in the 2015 ASQ International Team... [more]

  • Creating Quality Awareness in Creative Ways

    ASQ member Jim Navetta describes how he uses narrative and creative posters to help his team members understand the importance of quality.

  • Quality and the FDA

    Quality plays an important role in industries regulated by government bodies like the U.S. Food and Drug Administration. A representative from the FDA... [more]