Value Stream Mapping
Perhaps the most valuable lean tool is a value stream map, a flow chart that details every step of a process, and can help pinpoint waste. Learn more about value stream maps in the Quality Progress article: http://asq.org/quality-progress/2006/06/lean/value-stream-mapping--an-introduction.html
Terry Jones, Founding CEO, Travelocity: Voice of the...
Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.
Ralph de la Vega, Vice Chairman, AT&T: The Golden Age...
Ralph de la Vega, Vice Chairman at AT&T, announces today as the Golden Age of Quality; a time when companies need to build quality into the product... [more]
Jo Ann Jenkins, AARP: Service Quality, the Baldrige...
Jo Ann Jenkins, CEO at AARP, discusses innovative service quality, the process of change, and the importance of a quality framework.
David Cote, Honeywell: The Importance of Continuous Imp...
David Cote, CEO at Honeywell, explains how continuous improvement must be channeled into the business to make difference, not simply measuring for... [more]
Charlie Lanktree, Eggland's Best: Measuring and...
Charlie Lanktree, CEO at Eggland's Best, explains how rigorous inspection and commitment to quality allows the company to continue business growth.
Takeaways From The Global State of Quality 2
This episode discusses the latest findings from ASQ's Global State of Quality 2 Report, and explains an easy-to-use tool for tracking the financial... [more]
Segundo informe sobre el estado de la calidad en el mun...
En este episodio, hablaremos sobre las últimas conclusiones del segundo informe sobre el estado de la calidad en el mundo y explicaremos una herramienta... [more]
ASQ Certification Journey
This video complements the upcoming infographic.
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode, listen to Janet Raddatz discuss recall plans and... [more]
ASQ TV Episode 6: Certifications
In this episode of ASQ TV, we catch up with ASQ past chair Jim Rooney as he discusses the value of achieving professional certifications, how they're... [more]
ASQ TV Episode 9: Process Improvement
This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in transformational... [more]