What is the Baldrige Program?
The Baldrige Program was established in 1987 to encourage American organizations to practice effective quality control in the provision of goods and services so they could better compete in a demanding global market.
To learn more about the Baldrige Excellence Program Click Here.
ITEA Structure Leads to Results
Prashant Hoskote, Senior Director- Quality and Service Excellence, Max India Limited, discusses the role... [more]
Process Mapping Basics
The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to... [more]
A Look at the Process Architecture Map
Sometimes process mapping isn't enough to give you the information you need to improve. To ramp up your... [more]
Process Mapping and Architecture
In this episode, learn process map and flowchart basics and how to use a process architecture map to... [more]
Quality Tools for Children (Part One)
Quality professionals use quality tools at work, but they can also use them successfully at home. ASQ... [more]
Becoming—and Remaining—An Engaged Company
Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged... [more]
Process Architecture Map (Full Interview with Sandy Fur...
Learn how to use a process architecture map to improve the process and identify lean wastes.
Quality and Technology
On this episode, we talk about how quality and technology can be woven together. Author Sunil Kaushik... [more]
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]