ASQ TV EP 1 La Experiencia del Cliente
La calidad y la experiencia del cliente van de la mano. Conozca la manera en que la empresa más grande de electrónica, Siemens Industry, une ambos elementos en toda su organización para mantener altos niveles de servicio al cliente. Vea cómo una cervecería en Asia personalizó la implantación del sistema de calidad para comprender qué es lo que desean sus clientes. También, conozca sobre otra herramienta de calidad que puede usar para analizar las necesidades de sus clientes: el cuadro “la voz del cliente”.
Dashboards as Management Tools
Dashboards are being used as management tools that harness data from an organization to predict trends... [more]
Skills You Need for the Technical Era
Technology continues to evolve, so should your skill set. Quality 4.0 is More Than Technology... [more]
Cost of Quality and Predictive Analytics—Together
In this episode, we examine the power of predictive analytics and how it can help us get a handle on... [more]
ARCHIVE: Fitting Crisis Response into your Quality Prog...
In this live presentation, you’ll learn which disruptions can affect an organization, and how to develop... [more]
ABC's of Implementing Risk-Based Thinking
Whether your new product is a hybrid vehicle, ketchup bottle or a molecular assay to detect a disease,... [more]
Supply Chain Quality in the Real World: Business...
In an era when supply chains are growing longer and more complex, forward-thinking manufacturers are... [more]
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
Quality in Pop Culture
Celebrate World Quality Month by watching examples of quality appearing in pop culture. Quality touches... [more]
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]