ASQ TV Episode 7: Innovation and Quality
This episode focuses on innovation: what innovation is and the role it plays in quality. Also, learn about an organization in India that used an innovative management model to turn a failing business unit around. Discover how the innovation management cycle can jumpstart innovation at your organization, and take a self-assessment to see what your role is in the innovation process. To learn more about innovation and quality, read these Quality Progress articles: http://asq.org/quality-progress/2012/07/innovation/time-for-a-change.html http://asq.org/quality-progress/2012/06/career-development/in-the-spotlight.html Learn more about Trident's transformation by reading the full case study: http://asq.org/2013/05/quality-management/turn-around-or-shut-down.html Read more about the innovation management cycle and other innovation tools in this Quality Progress article: http://asq.org/quality-progress/2012/06/innovation/up-and-away.html Access Innovation Interest Group's self-assessment to help identify what role individuals play in the innovation process: http://www.petermerrill.com/self-assessment Learn more about the Innovation Interest Group: http://asq.org/innovation-group
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Turn Around or Shut Down
Trident Group, a multi-national conglomerate based in Punjab, India, adopted an innovative management... [more]
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Applying Agile Principles in a Non-IT Industry
Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile,... [more]
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LSS Leadership and Grassroots Initiative Lead to Excell...
Gateway Technical College wanted to break silo thinking and promote a culture of excellence.... [more]
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ITEA Structure Leads to Results
Prashant Hoskote, Senior Director- Quality and Service Excellence, Max India Limited, discusses the role... [more]
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Process Mapping Basics
The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to... [more]
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A Look at the Process Architecture Map
Sometimes process mapping isn't enough to give you the information you need to improve. To ramp up your... [more]
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Process Mapping and Architecture
In this episode, learn process map and flowchart basics and how to use a process architecture map to... [more]
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Quality Tools for Children (Part One)
Quality professionals use quality tools at work, but they can also use them successfully at home. ASQ... [more]
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Becoming—and Remaining—An Engaged Company
Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged... [more]
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Process Architecture Map (Full Interview with Sandy Fur...
Learn how to use a process architecture map to improve the process and identify lean wastes.
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Quality and Technology
On this episode, we talk about how quality and technology can be woven together. Author Sunil Kaushik... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
