Consumer Product Safety and Quality

Anthony Judge, Senior Quality Engineer, Bosch Engineering North America, discusses developing a process to bring product safety and quality tools together to keep consumers safe and reduce costs.

ISO and QMS

Colin Gray, President, Cavendish Scott Inc, discusses the similarities and differences of ISO and QMS,... [more]
Budgeting For—And Using—Cost of Quality

Irene Dudley, Director Safety and Quality Assurance AECOM/URS/EG&G, explains a situation where her... [more]
Successful Virtual Meetings

Murali Mariappan, VP-Organizational Excellence Manager, Citi, discusses the process, technical challenge... [more]
Cost of Quality: Internal and External Failure Costs

In this episode of ASQTV, we explore the cost of quality, specifically internal and external failure... [more]
Learn More About myASQ Finance

Please view this detailed tutorial of the myASQ Finance tool. Approximately 80 minutes.
2019 ASQ World Conference on Quality and Improvement

Join us in Fort Worth for the Quality Stampede! May 20-22, 2019
Performance Appraisals Should Lead to Better Performanc...

Alan Austin, President, Targeted Learning, discusses the performance appraisal system, which has become... [more]
Shared Meanings from Top to Bottom

Charlie Barton, President, Barton Consulting LLC, discusses the importance of shared meanings of words... [more]

Episode 18: Six Sigma

Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
The How and Why of Auditing

Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
ASQ TV Episode 1: The Customer Experience

Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
ASQ TV Episode 2: Culture of Quality

This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Standards and Auditing

Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Culture of Quality

Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
ASQ TV Episode 3: Recalls and Quality

Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Risk Management and Quality

Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Episode 17: Voice of the Customer

Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
ASQ TV Episode 8: Lean

In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]