Customer Focused Quality Professionals: Moving From SIPOC to COPIS
Arun Hariharan, founder and CEO, The CPi Coach, explains how quality professionals are essential to any organization’s change to a customer-focused organization and how moving from SIPOC to COPIS can get you there.
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Basic Tools, New Applications
In this episode of ASQTV, experts advise not to overlook the basic tools and fundamental approaches when... [more]
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Strategic Financial Metrics for Quality
Loran Cox, Director, Global Business Solutions, One Tower, discusses the financial metrics involved in... [more]
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ISO and QMS
Colin Gray, President, Cavendish Scott Inc, discusses the similarities and differences of ISO and QMS,... [more]
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2019 ASQ World Conference on Quality and Improvement
Join us in Fort Worth for the Quality Stampede! May 20-22, 2019
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Performance Appraisals Should Lead to Better Performanc...
Alan Austin, President, Targeted Learning, discusses the performance appraisal system, which has become... [more]
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Shared Meanings from Top to Bottom
Charlie Barton, President, Barton Consulting LLC, discusses the importance of shared meanings of words... [more]
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New Era of Quality: Big Data and Predictive Analytics
Nicole Radziwill, Quality Practice Leader, Intelex Technologies Inc., discusses big data and predictive... [more]
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Enhancing Quality through Improved Quality Reports
Gregory (Grisha) Gorodetsky, Safety, Environmental & Quality Manager, Wipro Givon, discusses the... [more]
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The Cause and Effect Diagram
In this episode of ASQTV, we take a closer look at one of the most essential quality tools everyone... [more]
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ABCs of Implementing Risk-Based Thinking
Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some... [more]
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2019 ASQ WCQI Cheryl Cran
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2019 ASQ WCQI Charlene Li
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The Big Data Standard
A big data standard has been proposed but the publishing of it is in the future. In the meantime, let’s... [more]
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Inspection Division: 2019 Inspector of the Year
Gerald Johnson, United States Air Force, discusses receiving the Inspection Division's 2019 Inspector of... [more]
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How BBQ Can Help in a Technologically Disruptive World...
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How BBQ Can Help in a Technologically Disruptive World
In a culture of behaviour based quality (BBQ) all employees work in harmony to improve the number of... [more]
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Emerging Quality Leader Program
Listen to Emerging Quality Leader Program (EQLP) alumni discuss the unique features of ASQ's career... [more]
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Augmented and Virtual Reality in the Workplace
In this episode of ASQTV, we dive into augmented reality (AR) and virtual reality (VR)—what they are,... [more]
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2019 WCQI Recap
2019 ASQ World Conference on Quality and Improvement Leading Change Check out what happened in... [more]
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2019 International Team Excellence Award Ceremony
On May 22, 2019, the 17 finalists entered the World Conference on Quality and Improvement closing... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
