Customer Focused Quality Professionals: Moving From SIPOC to COPIS
Arun Hariharan, founder and CEO, The CPi Coach, explains how quality professionals are essential to any organization’s change to a customer-focused organization and how moving from SIPOC to COPIS can get you there.
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Effective Business Systems
Scott Bensen, Owner/President, Total Continuous Improvement Information, LLC, describes the key... [more]
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Focusing on the Customer
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]
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The Utility Industry Embraces Quality
Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality... [more]
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Kaizen, Buy-In and Efficiency
Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]
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Sherlock Holmes and the Case of Quality Methods
Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]
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Closing the Leadership Gap
Kemi Sorinmade, Performance Improvement and Leadership Development Coach and Trainer, The Growth Studio,... [more]
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Implementing a Continuous Improvement Program
Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous... [more]
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Quality Tools for Children (Part One)
Quality professionals use quality tools at work, but they can also use them successfully at home. ASQ... [more]
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Applying Agile Principles in a Non-IT Industry
Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile,... [more]
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Process Mapping Basics
The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to... [more]
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Effective Business Systems
Scott Bensen, Owner/President, Total Continuous Improvement Information, LLC, describes the key... [more]
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Why Continuous Improvement Teams Fail
In this episode, learn about continuous improvement teams: what they are, who should be on them, and... [more]
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Change Management
Change is one thing organizations can count on. Learn how to lead, implement and sustain changes successf... [more]
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Focusing on the Customer
Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out... [more]
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The Utility Industry Embraces Quality
Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality... [more]
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Blockchain and Quality
One of the terms you often hear when discussing Quality 4.0 or Industry 4.0 is blockchain. Maybe its... [more]
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Digital Transformation
When we hear terms like Industry 4.0 and Quality 4.0, they may seem too broad for you and your... [more]
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Digital Transformation and Blockchain
On this episode of ASQTV, we take a look at putting your processes through a digital transformation, and... [more]
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Kaizen, Buy-In and Efficiency
Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead,... [more]
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Sherlock Holmes and the Case of Quality Methods
Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
