Customer Focused Quality Professionals: Moving From SIPOC to COPIS
Arun Hariharan, founder and CEO, The CPi Coach, explains how quality professionals are essential to any organization’s change to a customer-focused organization and how moving from SIPOC to COPIS can get you there.
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ITEA: Activated-Abacom Team
Luis Tibaldo and his team from SanCor Salud, one of the main Private Medicine Groups nationwide,... [more]
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ITEA: SNERDI
Fei Song and her team from SNERDI, a worldwide technology research and design institute for nuclear... [more]
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Winning the Race to Quality 4.0—Part 2
In this episode, part two of the two-part series, Dave Ryeson, Associate Director of Boston Consulting... [more]
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Customer Expectations: Quality and Technology
In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun... [more]
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Winning the Race to Quality 4.0—Part 1
In this episode, part one of the two-part series, Bill Brody, ASQ's Market Research Manager, summarizes... [more]
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Excellence Models: A Formula for Success
Dawn Ringrose, Principal, Organizational Excellence Specialists, discusses the importance for... [more]
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Brainstorming
Round-robin. Wildest-idea. Double reversal. No, these aren't card games, these are variations of a... [more]
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Basic Tools, New Applications
In this episode of ASQTV, experts advise not to overlook the basic tools and fundamental approaches when... [more]
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ITEA: Activated-Abacom Team
Luis Tibaldo and his team from SanCor Salud, one of the main Private Medicine Groups nationwide,... [more]
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ITEA: SNERDI
Fei Song and her team from SNERDI, a worldwide technology research and design institute for nuclear... [more]
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Cybersecurity in Retail
What is cybersecurity? Learn what it is, why it’s important and how it can make or break your business.
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Winning the Race to Quality 4.0—Part 2
In this episode, part two of the two-part series, Dave Ryeson, Associate Director of Boston Consulting... [more]
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Ascend Webinar Series: Quality on Steroids–Leading...
We are living in an age of high-speed change, driven by powerful technologies like big data, internet of... [more]
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Ascend Webinar Series: Quality on Steroids–Leading...
We are living in an age of high-speed change, driven by powerful technologies like big data, internet of... [more]
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Customer Expectations: Quality and Technology
In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun... [more]
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Winning the Race to Quality 4.0—Part 1
In this episode, part one of the two-part series, Bill Brody, ASQ's Market Research Manager, summarizes... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
