Data Collection and the Voice of Your Customer
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, explains an effective data collection tool that gathers important process improvement information and listens to the voice of your customer.
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Improving Patient Throughput and Experience
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, discusses how... [more]
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Medical Equipment Service and Patient Care
ASQ member Georgette Diab shares the story of her father's time in the hospital after a medical... [more]
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What's Working: Improving Patient Discharge Time
One common challenge in many hospitals is patient discharge time. A recent case study in the journal... [more]
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Improving Healthcare With Quality
Learn about the challenges of incorporating quality tools into healthcare, look at how one hospital... [more]
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ER Improvement
Banner Good Samaritan Medical Center found ER culture hindered improvement of the patient... [more]
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Monroe Clinic Leans Itself
Monroe Clinic: Healthcare Quality Culture
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LIVE: Fitting Crisis Response into your Quality Program
In this live presentation, you’ll learn which disruptions can affect an organization, and how to develop... [more]
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ABC's of Implementing Risk-Based Thinking
Whether your new product is a hybrid vehicle, ketchup bottle or a molecular assay to detect a disease,... [more]
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Supply Chain Quality in the Real World: Business...
In an era when supply chains are growing longer and more complex, forward-thinking manufacturers are... [more]
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LSS+ISO 9001:2015 = Maybe at Risk, but Not in Peril
Organizational risk often hides in the "hidden factory" where waste is produced. Lean processes are... [more]
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Join Statistics and Physics into Systemic Early...
Traditional quality approaches to modern electronics and hybrids often rely on expensive, unguaranteed... [more]
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Got Risk? Developing a Risk Management Foundation for...
The addition of risk management requirements to many international management system standards is... [more]
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FMEA Dilemma and Countermeasures
The concept of failure mode and effects analysis (FMEA) is widely known. In theory, it should be... [more]
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Don't Ignore Data Quality in Your Supply Chain
This session will identify examples of poor data that impacts end users, the growth of customer data... [more]
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Advancing Risk Management with Innovative Metrics
Recognize and develop proactive quality metrics that are predictive analytics-based.
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
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