Data Collection and the Voice of Your Customer
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, explains an effective data collection tool that gathers important process improvement information and listens to the voice of your customer.
-
Improving Patient Throughput and Experience
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, discusses how... [more]
-
Medical Equipment Service and Patient Care
ASQ member Georgette Diab shares the story of her father's time in the hospital after a medical... [more]
-
What's Working: Improving Patient Discharge Time
One common challenge in many hospitals is patient discharge time. A recent case study in the journal... [more]
-
Improving Healthcare With Quality
Learn about the challenges of incorporating quality tools into healthcare, look at how one hospital... [more]
-
ER Improvement
Banner Good Samaritan Medical Center found ER culture hindered improvement of the patient... [more]
-
Monroe Clinic Leans Itself
Monroe Clinic: Healthcare Quality Culture
-
Surfing Tsunamis - The Core of Transformational Leaders...
Stephen Hacker, Founding Partner of Transformational Systems International, discusses the biggest forms... [more]
-
First Women in Quality Symposium
ASQ is proud to have hosted the 2020 Women in Quality Symposium, December 9. Nancy Nouaimeh, 2021... [more]
-
Voice of the Customer and Internet of Things
Your voice of the customer (VOC) data is an essential tool for engaging your customers, enhancing their... [more]
-
Medical Mondays Week 1 | Keynote Presentation:...
The series kicks off with an interactive keynote session offering a comprehensive view of the role... [more]
-
Medical Mondays Week 2 - Live Panel Discussion |...
The second week of the series kicks off with a panel addressing how to balance leading teams, ensuring... [more]
-
Medical Mondays Week 2 - Using A3 Thinking to Reduce...
Speakers: • Scott Warren, Organizational Consultant, Performance Excellence, Davis Medical Center •... [more]
-
Medical Mondays Week 2 - Deploying Staff Safely to...
Speaker: Sharon Croteau, MHS, VHA-CM, LSSMBB-c, Improvement Coordinator, VA New England Health Care Syste... [more]
-
Medical Mondays Week 2 - Safety of the Blood Supply
Speaker: Christine Bales, BS, MT (ASCP) I, CQA (ASQ), Vice President, Consulting and Global Services,... [more]
-
Medical Mondays Week 3 - Live Panel Discussion |...
The third week's discussion centers on one of the biggest contributors to medical industry... [more]
-
Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
-
The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
-
ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
-
ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
-
Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
-
Quality in Pop Culture
Celebrate World Quality Month by watching examples of quality appearing in pop culture. Quality touches... [more]
-
Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
-
Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
-
Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
-
ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
