Data Collection and the Voice of Your Customer
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, explains an effective data collection tool that gathers important process improvement information and listens to the voice of your customer.
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Improving Patient Throughput and Experience
Katie Castree, senior performance improvement specialist, Hospital Sisters Health System, discusses how... [more]
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Medical Equipment Service and Patient Care
ASQ member Georgette Diab shares the story of her father's time in the hospital after a medical... [more]
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What's Working: Improving Patient Discharge Time
One common challenge in many hospitals is patient discharge time. A recent case study in the journal... [more]
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Improving Healthcare With Quality
Learn about the challenges of incorporating quality tools into healthcare, look at how one hospital... [more]
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ER Improvement
Banner Good Samaritan Medical Center found ER culture hindered improvement of the patient... [more]
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Monroe Clinic Leans Itself
Monroe Clinic: Healthcare Quality Culture
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Approaches to Root Cause Analysis
In this episode, we examine five common approaches to root cause analysis approaches and when to use the... [more]
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New Roles for Quality Professionals
Peter-Elias Alouche, CEO of dqdt Inc., discusses how quality professionals can improve productivity,... [more]
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Dashboards as Management Tools
Dashboards are being used as management tools that harness data from an organization to predict trends... [more]
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Skills You Need for the Technical Era
Technology continues to evolve, so should your skill set. Quality 4.0 is More Than Technology... [more]
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Cost of Quality and Predictive Analytics—Together
In this episode, we examine the power of predictive analytics and how it can help us get a handle on... [more]
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ARCHIVE: Fitting Crisis Response into your Quality Prog...
In this live presentation, you’ll learn which disruptions can affect an organization, and how to develop... [more]
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ABC's of Implementing Risk-Based Thinking
Whether your new product is a hybrid vehicle, ketchup bottle or a molecular assay to detect a disease,... [more]
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Supply Chain Quality in the Real World: Business...
In an era when supply chains are growing longer and more complex, forward-thinking manufacturers are... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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Cost of Quality: What is it?
Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]
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Quality in Pop Culture
Celebrate World Quality Month by watching examples of quality appearing in pop culture. Quality touches... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
