Driving Quality Culture Change with DMAIC - Defect isn't a Dirty Word

March 03, 2021 | 02:00:PM - 03:00:PM CT

  • Live Sessions

  • On-Demand Videos

Speaker(s)

Speaker Profile Picture

Paula Evans

Project Engineer/Black Belt

Houston Forensic Science Center

In this presentation we’ll discuss how my organization used a DMAIC project to drive a culture of quality and an openness to acknowledge and collect data around defects so that the organization can easily identify where opportunities for improvement exist. The presentation will go over how the project was made possible by creating a sophisticated data-collection tool. It will cover key steps to gain buy-in, discuss how powerful Voice Of the Customer sessions can be, and will present project results. We will explore how we automated data analysis for management and common pitfalls that can be made when trying to use lean six sigma to make significant culture change and how we avoided them to get real buy-in from staff.

Educational Resources

  • Six Sigma Yellow Belt Certification Preparation (SPYBCP2016ASQ)
  • Lean Six Sigma Yellow Belt (VLSSYB)
  • Lean Six Sigma Green Belt (VSSG)
  • Lean Six Sigma Black Belt (VSSB)
  • Introduction To Six Sigma – Services Version (ISSS01MS)