20 Years of Lean and Six Sigma Conferences

As ASQ readies for the 20th Lean and Six Sigma Conference (March 1-4, virtual), ASQTV looks back at some of the tips experts have offered to you. 

Click the links below, mentioned in this episode:

Lean and Six Sigma Conference Program 

Interview with Bill Hooper

Interview with Lisa Custer

Lean and Six Sigma Channel

2018 Inspector of the Year

William Meyer, Quality Engineer, Defense Contract Management Agency, discusses the meaning of the award, the importance of the inspection field, and what the future for the role holds.

2021 Annual Meeting of Members

Thank you for joining us. We are excited to share highlights of ASQ’s work in service to you and the quality profession. Additionally, this is an opportunity to provide transparency on how ASQ conducts business, understand how decisions are made, and how your voice is reflected in the Society.

ASQ Board of Directors Chair, Janet Raddatz, and other ASQ leaders will review the past year and give you insights on what to expect in the year ahead. While the meeting is virtual, you will have the opportunity to comment and ask questions in real time through the site chat feature.

2021 ASQ Salary Survey

Max Christian Hansen, lead researcher, takes you through several aspects of the annual report—both the similar characteristics and the unique discoveries.

Mentioned in this episode

March 2021 Back on Track https://asq.org/quality-progress/articles/back-on-track?id=d70b56e424e84b1389161525dd486644 , Quality Progress

Quality’s Impact on the Global Pandemic Response https://asq.org/quality-resources/trending-topics/pandemic 

2021 ASQ Salary Survey Results

In its 35th year, the ASQ Salary Survey Report dives into many aspects of the quality professional’s annual earnings. Once again, researcher and author, Max Christian Hansen is back to dig into the data from 5,000 respondents.

75th Anniversary Montage

During the World Conference on Quality & Improvement, attendees took a look at ASQ's history, the current state of the Society, AND a look into the future. Here's your opportunity to view this inspiring and informative video.

A New Approach to Achieving Organizational Success

Steve Czupryna, Quality Process Engineer, Samson Rope Technologies, discusses beneficial techniques that can help an organization achieve success in quality management, internal audits, and waste awareness.

A Quality Journey Success Story

Quality is more than a profession or a series of tools. One quality professional says it is about changing the culture of your organization.

While many of our Quality for Life videos feature quality tools being used in home life situations, Prashant Hoskote led an impressive turnaround at Max India Ltd., and helped implement integrated quality systems over a period of several years. So far, the company has saved millions.

Watch this Quality for Life story.

ABCs of Implementing Risk-Based Thinking

Richard Harpster, Owner, Harpco Systems, Inc, discusses the fundamentals of risk-based thinking and some misconceptions about it.

Access the Women in Quality Symposium

An introduction to complex service delivery processes - The airport experience

The objective of this presentation is to provide a first broad overview of the nature of complex service delivery processes. I will use airports as illustration. While they typically include some of the simplest service jobs (such as bookstore clerk, parking attendants, and porters) they also include some of the most complex (pilot, air controller, scheduler).

Analyse

Primum non nocere: problem finding before problem solving. Share it with all concerned before you even discuss solutions.

Apply to Become an Authorized ASQConnEx Trainer

ASQConnEx offers trainers opportunities to assist companies searching for solutions to quality issues. Apply today!

Applying Agile Methodology

Azizeh Elias Constantinescu and Newton Moore, from Underwriters Laboratories, discuss the importance and benefits of applying the agile approach to training design and development in adult learning.

Applying Agile Principles in a Non-IT Industry

Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile, a common project management method used for IT and software projects, can be used in other industries.

Aspects of Quality of Service

Podcast 2 of 10

ASQ App

Receive timely information and news about membership, communities, learning, certification prep, standards, publications, and more!

ASQ Certification at 50

ASQ's first certification exam was held in 1968. Now, 50 years later, ASQ has granted nearly 500,000 certifications around the world and across industries. In this video, four certification recipients discuss the importance of the certification(s) in their professional lives. Information about ASQ certifications...

ASQ Learning: Advance Your Career

ASQ offers training courses for quality professionals of all experience and skill levels.

ASQ Membership: Excellence Through Quality

ASQ offers you a wide range of opportunities for your excellence through quality journey. Find out why you need an ASQ membership

ASQ TV Episode 9: Process Improvement

This episode is about elements of process improvement. A Mexican automotive parts manufacturer shares its improvement story. An expert in transformational thinking gets us to look beyond standardization and problem solving. A rock band treats us to its interpretation of process improvement.

PDCA

Transformational Quality

Recovery Council

ASQE: Inspiring Excellence through Quality Benchmarking

In celebration of the first anniversary of ASQExcellence, the Organizational Membership team will present on the strategy, development, and resulting research of the 2020 efforts to establish our new trade association and the 2020 Insights on Excellence (IoE) benchmarking data set foundation. The main focus of this presentation is to illustrate how this shapes the new benefits of the Organizational Membership Model (coming in 2021), and the 2020 IoE Category Results research. This research is exclusive to ASQE, highlighting the opportunity for annual, longitudinal research studies to explore emerging trends and changes within the quality industry. For ASQE and ASQ members, this research will assist in further the quality professionals and companies focused on organizational excellence best practices, and how to compare themselves against other industries and geographic regions.

Becoming—and Remaining—An Engaged Company

Alyce Nelson, Executive Coach & Quality Principal, FAS. Inc., discusses how to keep staff engaged and how to keep from derailing organizational engagement.

Behavior Management Methodologies for Leaders

Paul Fjelsta and Patricia Floyd, President and Vice President, accomplir, Inc., discuss the ABC (Antecedent-Behavior-Consequence) model, and the behavior change methods that leaders should use for performance improvement.

Big Data

Big data, data analytics, and predictive modeling, and how organizations and quality professionals can use all three.

The Deal With Big Data

Brainstorming

Round-robin. Wildest-idea. Double reversal. No, these aren't card games, these are variations of a creativity tool every quality practitioner needs to understand: Brainstorming.

Budgeting For—And Using—Cost of Quality

Irene Dudley, Director Safety and Quality Assurance AECOM/URS/EG&G, explains a situation where her team was able to use cost of quality methods to address internal processes and accountability. She then discusses a way to properly budget for cost of quality projects.

Building Bridges to the C-Suite

In this episode, learn about how to make inroads into the C-suite.

ASQ Training Course, "The Case for Quality: Taking it to Management"
"Selling Quality Ideas to Management", QP, 2006
"Managing Expectations", QP, 2009
The Language Of Business: Why measuring cost of quality matters

Business process outsourcing (BPO) – The evolving challenges and opportunities: Part 1 - Exploring the process space

Trends in outsourcing are anything but linear. The political, economic, social, environmental, and infra-structural landscape of developing countries is changing very fast. The pace of change in technological capabilities does not show any sign of slowing down either. Thus, the decision making process for outsourcing and offshoring business and knowledge processes must be reviewed regularly: what made sense five years make not make sense anymore today. This video takes a fresh look at the question and, based on a review of recent research, proposes conceptual models that can guide and support enlightened decision.

Outsourcing a process that you do not understand is abdicating. Outsourcing without strong process management capabilities is risky business. Enterprise architecture maturity is a critical determinant of this capability. The process space is presented here along two important axes: knowledge embedded in the process and extent of customer contact involved.

Business process outsourcing (BPO) – The evolving challenges and opportunities: Part 2 - Understanding the sourcing space

How far is it desirable to place each process? Distance here refer to ownership distance, physical distance, and cultural distance. Different risks grow with distance. While cost reductions may be immediately visible on the bottom line, risk is not, especially long term risk, such as loss of strategic nimbleness. We present here a global picture of these complex issues.

Certification Prep

If you’re readying for a quality certification, thinking about certification or wondering why we’re talking about certifications, watch this episode of ASQTV.

Certification Prep materials:

Videos, Courses, Books, Webcasts

Certifications: The Basics

ASQ past chair Jim Rooney explains some basics on certification, including how a certification differs from a certificate, the value of achieving certification, and how to choose which one is right for you. For more information on ASQ certifications: http://prdweb.asq.org/certification/control/index

Change Management

Change is one thing organizations can count on. Learn how to lead, implement and sustain changes successfully.

Changing World, Adapting Improvement Models (Lean and Six Sigma)

Jay Patel, Founder, CEO, and President, QPS, discusses the fundamentals of both Lean and Six Sigma methodologies and how to determine which tool your organization or project can benefit most from.

Checklists for Designing in Quality

Nathan Soderborg, Principal Scientist, Exponent, describes a variety of checklists and how they work with quality tools to provide a robust toolbox.

Coaching Your Staff Into a CI Mindset

David Hicks and Hank Czarnecki, Auburn Technical Assistance Center, describe Toyota kata and offer pointers in coaching your staff from every department into thinking continuous improvement (CI), continuously.

Collaborative Robots, Disruptive Technology, and the Quality Professional

John McElligott, CEO and Founder, York Exponential, discusses collaborative robotics, how this and other technology will change roles—and create new opportunities for quality professionals.

John McElligott was a keynote speaker at the Quality 4.0 Summit, Dallas, Texas, November 13, 2017.

Complexity

Podcast 1 of 10

Control

That's the toughest part: woe befalls the organization that cannot stay the course.

Cost of Quality

In this episode, ASQ TV defines and explains cost of quality, identifies its link with pricing and shows "unquality" at its finest.

ASQ Knowledge Center: Cost of Quality 

"How Better Quality Affects Pricing" 

Customer Experience and Employee Engagement Through LSS

Working for HSHS Medical Group at the time, Sarah Skeeters, Director of Operations, Springfield Clinic, and her colleagues began Lean Six Sigma training to improve efficiencies and enhance customer experience. In this interview, Skeeters briefly describes the training and how LSS tools helped meet the group’s goals.

Customer Journey Maps: Tool and Example

Lisa Custer, Firefly Consulting, discusses how to create a customer journey map, how it becomes more than a robust voice of the customer tool, and provides a real-world example of a customer journey map in action.

Dashboards as Management Tools

Dashboards are being used as management tools that harness data from an organization to predict trends and highlight actions that should be taken as a result.

DCDV - characterize & design: a technical note

This is a technical note explaining the inner workings of the QFD matrices (characterize phase), the concept generation technique, and the Pugh design matrix (design phase).

Designing a Process

Podcast 7 of 10

Developing Idea Generation Skills: TRIZ

Sunil Kumar V. Kaushik, Business Program Manager at Microsoft, discusses TRIZ, and how this theory of inventive problem solving can be used to quickly and effectively innovate, think creatively, and solve issues.

Digital Transformation

When we hear terms like Industry 4.0 and Quality 4.0, they may seem too broad for you and your organization to be able to take any specific action. Where do you start? One place to start is by doing what's called a digital transformation.

Quality Experience Telemetry

Digital Transformation Now and Later

A very brief history of the term digital transformation and then into necessary resources to assist you and your organization along any point in the journey.

Mentioned in this episode:
Learn About Quality—Quality 4.0 https://asq.org/quality-resources/quality-4-0
Quality 4.0 Summit: Advances, Adoption, and Advocacy https://asq.org/conferences/quality-4-0

Dr. Deming's Legacy and Continued Relevancy for Quality Professionals

W. Edward Deming’s influence spans the 20th century and as you’ll hear from Steve Prevette, ASQ Fellow and college instructor, Dr. Deming’s teachings are still invaluable today. Learn how Dr. Deming’s ideas influenced Prevette’s career and how these methods are still important for you today—and tomorrow.

Effective 21st Century Quality Leadership

Mike Turner, Managing Partner, Oakland Consulting, discusses the business challenges of the 21st century, and how quality professionals should respond in order to meet them.

Effective Business Systems

Scott Bensen, Owner/President, Total Continuous Improvement Information, LLC, describes the key components of a well-defined process within business systems.

Enhanced Six Sigma With Uncertainty Quantification

Mark Andrews discusses how Six Sigma professionals can enhance their current methods by adding an uncertainty quantification simulation to the improvement process.

Enhancing Quality through Improved Quality Reports

Gregory (Grisha) Gorodetsky, Safety, Environmental & Quality Manager, Wipro Givon, discusses the importance for organizations to format all documents, such as quality reports, in an identical way.

Enterprise Risk Management at LEGO

A look into how LEGO successfully mitigates risk.

Excellence Models: A Formula for Success

Dawn Ringrose, Principal, Organizational Excellence Specialists, discusses the importance for organizations to implement an excellence model to achieve success.

Family of Quality Management Standards and New Compliance Standard

This episode will help you learn—or teach—some of the specifics within the quality management standards family. The episode concludes with mention of a new 2021 compliance standard.

Mentioned in this episode:

ASQTV Quality Standards Channel

Interview with Ben Marguglio

Feedback in Product Management and Professional Services

Ryan Suydam, chief experience officer, Client Savvy, discusses feedback, feedback events, and the most effective way to process both.

First Women in Quality Symposium

ASQ is proud to have hosted the 2020 Women in Quality Symposium, December 9.

Nancy Nouaimeh, Chair, Geographic Community Council
Eileen Serrano, Deputy Regional Director, South Atlantic Region
Wanda Sturm, Chair, Technical Community Council
Janet Raddatz, Chair, ASQ Board of Directors
Dani Picciotti, Chair, ASQE
Ann Jordan, CEO, ASQ
Pat LaLonde, ASQ Past Chair (2016)

FMEA and Sensitivity Analysis

Eugene Bukowski, Senior Engineering Manager, GE Healthcare, describes sensitivity analysis, a new approach to determining and prioritizing failure modes. Bukowski also names some of the common failure modes and discusses risk priority number.

Focusing on the Customer

Jeff Israel, Founder, SatisFaction Strategies, discusses the strategy of brainstorming and mapping out all the Moments of Truth in order to continuously meet and exceed customer expectations.

High level overview of the DCDV process design methodology: Part 1 - A simple example - Watching a movie

This is a conceptual lesson. Processes are designed from the market in, or from the customer to the process. From the customer corridor, the critical to satisfaction factors are defined, metrics are generated, the voice of the customer is specified, process concepts are generated, evaluated and improved. The video illustrates this general outside-in pattern using different examples. The techniques required to use the methodology are presented in detail in this chapter, and discussed in the next video.

High level overview of the DCDV process design methodology: Part 2 - A very complex example - Saving a life

This is not as complex as it gets, but getting close. Connected isolated processes, each characterized with irreducible uncertainty, eventually produced an effective value stream.

How Certifications Can Help Your Career

ASQ members who have become ASQ certified in one or more disciplines explain how gaining these certifications have helped them in their careers.

How to use the book and website

A few suggestions by the author about the best way to use the video and the book, depending on where you are coming from, and what your goals and priorities are.

Implementing a Continuous Improvement Program

Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous improvement program.

Improve

Now you can fix it.

Inspection Division: 2019 Inspector of the Year

Gerald Johnson, United States Air Force, discusses receiving the Inspection Division's 2019 Inspector of the Year award. Johnson also talks about the future of inspection and communicating quality to non-professionals.

Intelligent Automation for Quality Professionals

Internet of Things (IoT) Device 101: What are they and what are the security risks?

Dave Nelson, Founder, and CEO, Pratum, discusses the threat of cyberattacks on organizations and how quality professionals are essential in identifying processes, risks and solutions.

Introduction - Value and the customer experience

Quality in complex services (CS) involves leadership – this is not the fast food business. Understanding who the customer is and what he does is even more important in CS: He is co-producing the outcome. Whoever produces a customer experience lives an experience herself: only positive experiences on both sides of the encounter are sustainable.

ISO 22000: A Recipe for Safe Food and Customer Satisfaction

Nancy Nouaimeh, Assistant VP, Quality, Safety and Performance Excellence, Abela & Co, discusses the importance of ISO 22000 for companies working in the food industry.

ISO 9004, the ISO 9000 Family and Supporting Resources

Charlie Cianfrani is a member of the U.S. Technical Advisory Group to ISO Technical Committee 176 (TAG 176), and an expert representative for ISO 9004. In this video, he discusses the ISO 9000 family of standards and other supporting documents, including one that helps organizations conduct self-assessments. Cianfrani covers why organizations should be familiar with these documents to help with their implementation of ISO 9001.

ISO and QMS

Colin Gray, President, Cavendish Scott Inc, discusses the similarities and differences of ISO and QMS, and the impact they have on the strategic success of an organization.

Kaizen, Buy-In and Efficiency

Using Kaizen methods and having a clear solution in mind, Vinay Goyal, Product Stewardship Project Lead, Johnson and Johnson Vision, says that quality projects become much easier to implement and offer bottom line value.

Leading RPA Implementation with Lean Six Sigma

Amitabh Saxena, CEO of Anexas Denmark, discusses robotic process automation, and the benefits of using Lean Six Sigma tools to help identify what to automate.

Likert Scales and Data Analysis

Advice on gathering and analyzing data in organizations, tips on using Likert scales, and a case study on leveraging data to help the bottom line.
<br/ ><br/ >Chris McMillan's Full Interview<br/ >Full Case Study by Sivaram Pandravada and Thimmiah Gurunatha<br/ >"Likert Scales and Data Analyses", I. Elaine Allen and Christopher A. Seaman, QP, 2007

LSS Leadership and Grassroots Initiative Lead to Excellence

Gateway Technical College wanted to break silo thinking and promote a culture of excellence. Simultaneously engaging leadership (including the board of directors) with frontline staff, the improvement team used LSS to drive alignment and improve processes. Two team members, Kamaljit Jackson and Jenelle Williams discuss the initiative’s background.

Making Cost of Quality Work for You (and Your Executives)

Doug Wood, president, DC Wood Consulting, explains how cost of quality initiatives become successful and how to get leadership on board. The Six Sigma Forum offers a cost of quality calculator for ASQ members.

Mentioned in this episode:

Principles of the Quality of Cost

Executive Guide to Applying Cost of Quality

SSF Cost of Quality Calculator

Managing Business Performance Through Metrics

Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses the importance of having measurements, but to take the time to understand what those measurements should be, and to focus on the Key Performance Indicators.

Managing Supplier Social Responsibility: On-site Audits

Jennifer Stepniowski, Regional Director, Pro QC International, discusses the importance of social responsibility, and how industry leaders are using audits to ensure their suppliers are socially responsible.

Martin Rawls-Meehan: Reverie Sleeps Better at Night Offering Quality Bed Systems

Martin Rawls-Meehan, CEO, Reverie, says that quality doesn’t simply offer excellent product, it increases sales. ASQ TV teamed up with The CEO Show to produce this exclusive interview.

Measure

If you can't measure it, you do not know anything about it.

Measuring and learning

“If you can’t measure it, you don’t know anything about it” used to say W. Edward Deming. “If it matters, it has to be observable and detectable. If it is detectable, it can be detected as an amount or range of amounts” adds D.W. Hubbard. Let’s not find what is easily measured, let’s explore in depth the phenomenon of interest (e.g. assurance, empathy, satisfaction) and find a way to measure it.

Milwaukee's Mayor Proclaims May 24 ASQ Day

Tom Barrett, Mayor, Milwaukee, Wisconsin, proclaims May 24, 2021, ASQ Day during the opening session of the 2021 World Conference on Quality & Improvement.

Navigating Through Change and Ambiguity

Matt Meuleners, Executive Partner at FOCUS Training, discusses change and ambiguity, and the best practices an organization can use to lead through ambiguity.

New Competencies for the Quality Professional

Pat La Londe and Liz Keim oversaw research into the future of the quality professional. In this episode, the ASQ past chairs discuss new competencies quality professionals must have to stay relevant as leaders for employers and clients.

New Era of Quality: Big Data and Predictive Analytics

Nicole Radziwill, Quality Practice Leader, Intelex Technologies Inc., discusses big data and predictive analytics, and the opportunity to augment human intelligence to help people become more capable in their own jobs.

Operational excellence is personal

Excellence is personal. Thus, it means different things to different people. Whatever it means to you, you are more likely to reach your goals with a systems view, rigor, and a process approach. It works just as well for “soft processes” and “hard processes”. Since the hard stuff is the soft stuff, this is good news. Because of the nature of the topics, parts of this session is “up close and personal”.

Operational Risks

Podcast 4 of 10

Overview of the DMAIC methodology

This five part series presents the generic DMAIC process improvement methodology. Part 1 provides some perspective and gives an overview of the methodology (the “Define phase is covered in other videos). Parts 2, 3, 4, and 5, cover “M”, “A”, “I”, and “C “, respectively.

Performance Appraisals Should Lead to Better Performance

Alan Austin, President, Targeted Learning, discusses the performance appraisal system, which has become a part of the culture of most organizations, and how it has become so ineffective.

Performance Excellence Models and Leadership

Paul Grizzell, co-author, Insights in Performance Excellence, discusses
why performance excellence models don’t take hold and what leaders need to do to guarantee a
successful initiative launch.

In this episode:
Paul Grizzell’s full Interview

Performance Excellence Models, Stakeholders, and a Valuable Resource

Paul Grizzell, co-author, Insights in Performance Excellence, discusses performance excellence model challenges, the five stakeholder groups, and additions to the Insights to Performance Excellence book.

Planning a Successful LSS Project

Jay Patel, Founder, CEO, and President, QPS, maps how organizations assure Lean Six Sigma projects are successful.

Predicting Future Behavior

Alexander Edwards, President, Strategic Vision, explains how to use voice of the customer to predict purchasing behavior and the importance of quality professionals in the process.

Preparing for a Certification Exam: Tips and Advice

ASQ certification-holders offer practical tips and friendly advice on getting ready for certification exams. For more on preparing for a certification exam: http://asq.org/pub/qualityprogress/past/1004/qp1004rooney.html - http://asq.org/quality-progress/2010/01/certification-asq/test-run.html

For more information on certifications supported by ASQ Divisions, you can visit their individual websites from the link below:

http://asq.org/communities-networking/topic-industry.html

Process Architecture Map (Full Interview with Sandy Furterer)

Learn how to use a process architecture map to improve the process and identify lean wastes.

Process Mapping and Architecture

In this episode, learn process map and flowchart basics and how to use a process architecture map to improve the process and identify lean wastes.

A Simple Process Map
Process Flowchart
Sandy Furterer's Full Interview

Processes

Podcast 5 of 10

Processes and projects

The project notion has a good “branding”, as it evokes new and unique ventures. The project notion is all too often associated to routine, repetition, bureaucracy, and control. The two notions are presented by some as clearly distinct. This video debunks some of these notions and presents a reality that is best described in shades of gray than in black in white.

Processes and Projects

Podcast 9 of 10

Project Portfolio Management

Marcelo Machado Fernandes, Owner, Operational Excellence, discusses Lean Six Sigma Project Portfolio Management, and how it can be applied throughout various industries.

Protect Your Organization From Cyber Attacks

Dave Nelson, Founder, Pratum, offers practical suggestions to protect your organization from cyber attacks. Nelson suggests using gap analysis and process mapping to make sure you have adequate security and, in case of an attack, have sound processes in place to mitigate the damage.

QP at 50

You count on Quality Progress to bring you the news and information you can use to do your job better. But did you know QP has been around since 1968? Watch this video to learn more!

Quality 4.0 Conversation: Implementing the Initiative and New Quality Careers

Miguel Gracia Tripp, Supplier Development Director, Stanley Black & Decker, discussed what quality professionals should be doing to find new career opportunities with Sharon Woodhouse, managing editor, ASQ Quality Press. This quality conversation occurred at the Quality 4.0 Summit, Dallas, TX, November 2019.

Quality 4.0: Positioning for Future Success

Christopher Colaw, Senior Manager of Quality and Mission Success at Lockheed Martin, discusses Quality 4.0, and the changes it will bring to quality practitioners.

Quality and Technology

On this episode, we talk about how quality and technology can be woven together. Author Sunil Kaushik has found ways to use virtual reality applications to enhance current processes. Bill Hathaway says agile process helps process design keep up with technological advances.

"Virtual Reality for Quality", Sunil Kumar V. Kaushik, 2017

Full Interview with Bill Hathaway

Quality and Work, Quality at Home

Jennifer Stepniowski of Tampa, Florida shares some humorous family anecdotes after she started using quality tools at home as well as at work.

Watch this Quality for Life story.

Quality in the Age of Intelligent Healthcare

Romain Denis, Senior Director, Regulatory Affairs and Quality Compliance, Intuitive Surgical, discusses how quality in the healthcare environment is changing by focusing more on the patient and through the use of robotic surgery.

Quality Professionals as Transformational Leaders

Stephen Hacker, founder, Transformation Systems International, discusses the need for quality professionals to become leaders for change, how the profession is changing and what needs to happen to keep quality relevant to organizations.

Quality Software and Thorough Testing

Bhaumik Shroff, Test Automation Architect at OTC Global Holdings, discusses the development of quality software and the importance of thorough testing, along with the challenges that arise.

Quality Tools for Children (Part One)

Quality professionals use quality tools at work, but they can also use them successfully at home. ASQ Senior member Nancy Nouaimeh explains how she uses plan-do-check-act (PDCA) and other tools to keep her son and daughter entertained while she is at work.

Watch this Quality for Life story.

Quality Tools for Children (Part Two)

Quality professionals use quality tools at work, but they can also use them successfully at home. In Part 1, ASQ Senior member Nancy Nouaimeh explained how she used plan-do-check-act (PDCA) with her son and daughter. In Part 2, she talks about using the 5S methodology.

Watch this Quality for Life story.

Rating Suppliers to Your Company’s Triple Bottom Line

The recent pandemic made the concept of the triple bottom line resonate
with quality professionals and leaders more than ever. In this episode, ASQTV explores the
significance of the triple bottom line and a tool to evaluate suppliers based on your
organization’s strategies.

Readying Yourself for Digital Transformation Initiatives

Richard Uphoff, Manager & Registered Principal Responsible (RPR), Vanguard, discusses skills needed for digital transformation, lessons learned from 25 years of challenging initiatives, and the need to learn how to learn.

REASONS TO CREATE QUALITY COMMUNITIES

Richard Uphoff, Manager & Registered Principal Responsible (RPR), Vanguard, and ASQ member leader, discusses the need for communities to share, network, and improve.

Reasons to Create Quality Communities

Richard Uphoff, Manager & Registered Principal Responsible (RPR), Vanguard, and ASQ member leader, discusses the need for communities to share, network, and improve.

Remote Auditing

Recent health guidelines have caused companies and independent auditors to view an online audit as a viable alternative to the on-site audit. Lance Coleman, ASQ Instructor, and Principal Consultant, Full Moon Consulting, details the benefits of online audits, how to get top management buy in and how to conduct an online audit.

Rigor

Podcast 10 of 10

Risk Intelligence for the Organization

Sanjeev Koshe, Vice President, Management Assurance Group, Tata Housing Development Company Limited, explains how to go beyond brainstorming identify risk, measuring it, and how best to deliver a risk report.

Risk Management and FMEA

Hear from Denise Robitaille, U.S. Technical Advisory Group to Technical Committee 176, on why the ISO 9001:2015 revision moved away from preventive action toward risk-based thinking, and learn how traditional preventive actions tools can satisfy the new requirements.

Scoping process improvement project in complex services

This video is a practical and technical extension of the airport video, introducing basic process notions. It takes shows how these notions can be applied in the more abstract business world of information-based intangible processes. The input here is not a person or a piece of luggage, but a request for proposal, and the output is a legally binding proposal. The scoping phase is critical to the success of any process improvement or process design project. The case of a software developer is used to illustrate the methodology.

Shared Meanings from Top to Bottom

Charlie Barton, President, Barton Consulting LLC, discusses the importance of shared meanings of words for organizations, and the negative business implications that could occur without that common knowledge.

Sherlock Holmes and the Case of Quality Methods

Matthew Barsalou, Statistical Problem Resolution Master Black Belt at BorgWarner Turbo Systems Engineering GmbH, discusses Sherlock Holmes, hypotheses, and root cause.

So you have a good strategy, but you have not won just yet

This 7 minute video provides was prepared for the 30th anniversary celebration of the executive MBA program. It provides a quick overview of the importance and challenges of rigorous execution.

Social and human dynamics

There is a fundamental flaw in the chess metaphor to represent strategy: in real life, the parts only move when they want to, and when they do, it is not always in the direction you had hoped. Different process problems and opportunities present different challenges, and therefore require adapted change “vehicles”. A change event needs to be tightly choreographed and managed. Only thus can it create the required sequence of moments of truth to generate genuine and durable transformation. These events must be part of an adapted change strategy.

SR and Quality: A Perfect Fit

Willy Vandenbrande, founder and president, QS Consult, tells quality professionals they are in a perfect position to take on their organizations’ SR initiatives and that SR fits well into the future of quality.

SR Offers Opportunities for Quality Professionals

“Sustainability is the goal,” says Andrea Hoffmeier in this ASQTV interview. Hoffmeier, explains how quality professionals can play a role in helping their organizations and clients reach the goal of sustainability through social responsibility. She also discusses how DMAIC can be adapted for the SR audiences.

Successful Cost of Quality Initiatives

Doug Wood, President, DC Wood Consulting, explains how cost of quality initiatives become successful and how to get leadership on board.

Successful Cost of Quality Initiatives--August 2021

This is the unlisted version for Doug Wood.

Successful Virtual Meetings

Murali Mariappan, VP-Organizational Excellence Manager, Citi, discusses the process, technical challenge and advantage of a virtual meeting.

Supply chain - complex service version

Consider the following service episode: a person suffering from knee pain consults a physiotherapist at a nearby clinic. Dissatisfied with results after several sessions, he decides to seek the counsel of a general practitioner at a medical clinic, who injects cortisone to no avail. The general practitioner therefore refers him to an orthopaedist at a local hospital. The orthopaedist requests situation-specific images produced under the direction of a radiologist at another clinic. At the time of the next visit with the orthopaedist, the person and the physician agree to surgery which is later performed at a specialized hospital by a resident under the supervision of another orthopaedist. Physiotherapy treatments are subsequently prescribed and performed at the hospital. Home exercises are also prescribed but never carried out. After a certain time, still dissatisfied with results, the patient is treated successively by a chiropractor, physiatrist, physiotherapy technician (as opposed to professional) and acupuncturist before concluding that the situation is unlikely to improve and giving up. The above sequence includes eight different processes ranging from physiotherapy at a local clinic to examination by a general practitioner and subsequent action. The sequence of services is shaped by a combination of patient decisions, professional advice received, intra- and inter-organizational connections, and rules governing the transfer from one professional to another. Another patient with the exact same symptoms may well follow a totally different sequence and obtain radically different results. The “supply chain” is quite a different notion in complex services.

Surfing Tsunamis - The Core of Transformational Leadership

Stephen Hacker, Founding Partner of Transformational Systems International, discusses the biggest forms of disruption in today’s world, and what these trends mean for leaders and quality professionals.

Sustainability Supplier Rating Tool

Lisa Walters, associate professor, Fredonia State University of New York, discusses
the new triple bottom line supplier evaluation tool developed with Jillian Kessler. Walters talks about
defining the triple bottom line and determining the best approach to identifying the suppliers that will help
your organization’s sustainability journey.

To discuss ideas to modify this tool for your industry contact Lisa Walters.

Read the Walters and Kessler article:

https://asq.org/quality-progress/articles/a-sustainable-supply-chain?id=cd4c82ebda954415ba51f1cde4efc8a9

Sustainable competitive advantage through faster learning

Fast and effective learning cycles require a solid connection to strategy, shared methodologies and tools, and an ability to mobilize people behind focussed improvement efforts. Beware of management fads. Isolate and evaluate the new elements carefully, and make an enlightened decision about whether or not it fits your culture and can be a valuable addition to your learning strategy. Many organizations make it to « good enough ». Few organizations cross the chasm from good to great. While the specific recipe required to do so may be debatable, rigor is definitely a part of it. From business model to customer focus, from process management to team empowerment, from systems thinking to analysis of variation, no sustainable learning, i.e. no sustainable strategic advantage is possible without it.

Terry Jones, Founding CEO, Travelocity: Voice of the Customer Leads to Quality and Revenue

Terry Jones, founder of Travelocity, discusses the importance of voice of customer in building quality into the service.

The Background and Importance of the E5 Standard

The Benefits of Certification

Jim Rooney, ASQ past chair and certification expert, explains:

• the value of achieving certification.
• how a certification differs from a certificate.
• how to choose which one is right for you.

Rooney also offers tips for studying and passing a certification exam. For more information about ASQ certifications, visit http://asq.org/certification .

The Changing Role of Remote Audits and Additional Resources

Sheronda Jeffries discusses how the role of remote audits has evolved since 2019, resources to use, and the future of remote audits.

The Elements and Challenges of a 'We' Culture

Luciana Paulise, author of The We Culture (ASQ Quality Press), discusses the CARE model for a culture of excellence and the challenges organizations face when transforming into a 'We' culture.

The Hidden Factory

In this episode, learn about the concept of the hidden factory and how it can affect any organization regardless of industry. And discover how it can create misleading metrics that cause productivity to outrun quality.

The Importance of Relationship Management in Supply Chain Management and Measurement

Edward Cook, Director, Supplier Quality Management, Hospira, Inc., a Pfizer Company, explains the importance of relationship management to the organization’s supply chain. Cook discusses both external and internal relationship building.

The Lean & Six Sigma Conference - Tour the Conference Site

The nature of technology

All too often, an endeavour intent on process change ends up in technology implementation. Process improvement is about the brainware that should guide the choice, adaptation, and implementation of hardware, software, and the required support network. Technological capabilities and constraint are important factors to consider in process improvement and process design.

The power of complex services: foster, use, and abuse: Part 1 - Balancing creativity, judgment, and discipline

The contrast between two transportation accidents (Southern Pacific 7551 and US Airways 1549) provide the background required to understand what a quality culture means in complex services. Rigorous training and enforcement of well thought-out and shared rules combines with freedom to act to produce the best outcome when experts are faced with unforeseen circumstances. On the other hand, a « good enough » quality culture slowly takes hold as sloppy work without immediate consequence is tolerated. The silo mindset hides the potentially devastating systemic effect of these defects.

The power of complex services: foster, use, and abuse: Part 2 - On diagnosis, leadership, operational focus, and the power of a good metric

Examples discussed here include the doctor’s office, the surgical block, Shouldice hospitals, the Apgar score to measure to immediately measure the health of newborn baby, and the social emergency team intervening when children are at risk. “First do no harm” is an oath that all complex service provider should make their own. Largely determined by history, inertia, and drift, our operating units often mix together incompatible activities, and are thus unmanageable. Deconstructing these jumbled flows and rebuilding focused units makes management (appropriate balance between autonomy and control) possible. Quick response to emerging needs, by a multifunctional « commando » unit can trigger a paradigm changing breakthrough.

The power of complex services: foster, use, and abuse: Part 3 - Some ingredients in the recipe for the memorable customer experience

Without a profound shared understanding of the nature of value in our business and of the different demands it makes on our experts, our processes and performance will evolve randomly, as a result of actions made on the spur of the moment by a host of uncoordinated experts. CEO should stands for Chief Emotions Owner – meaning the emotions of the customer, and those of the employee. Nevertheless, as client, we must always assume the primary responsibility for results, that is, we are managing our way through the information flows and branching points of the service maze.

The process view

The notion of a process is fundamental to the systemic view or organizations as value creating entities and the understanding of value streams flowing through the various departments and units. This video drives home the notion, bringing it to a personal level.

The Quality Professional's Changing Workplace

This episode investigates how the global pandemic and digital transformation are changing the quality professional’s workplace.

The Rise of Remote Audits

Sheronda Jeffries identifies the similarities and differences of remote and in-person auditing in this ASQTV episode.

ASQ Members--View more about remote audits in Sheronda's in-depth interview

The Utility Industry Embraces Quality

Jim Adamson, Director of Supplier Quality Assurance, Pacific Gas and Electric Company, discusses quality and the benefits of collaboration within the utility industry.

Tiered Visual Management, Line of Sight Metrics and Value Stream Mapping

Bryan Krieg, Six Sigma Black Belt, Genesis HealthCare System, explains the tiered visual management process through all four tiers using line of sight metrics. He also offers an example of the use of a very important tool for the process, value stream mapping.

Top Episodes of 2021

Audiences enjoyed several of the new episodes but also came back for the “classics.” Find out the top episodes in each category.

Toward operational excellence

Beware of managements consultant bearing brand new business cards with catchy and intriguing new schemes. In other words, beware of management fads, but don’t throw away the baby with the bath water either. Plot an adapted path towards operational excellence. There are several good reference model out there: select the one that best fit your reality and needs. Give it your brand name. Eclecticism is best.

Understanding and managing processes

This is a conceptual video. It explains and illustrates the systems view of processes, value creation, process control, and the all-important learning loops using a few simple examples. Consider driving a car as a system. The driver gets feedback from the internal and external components. He processes this information and decides to make adjustments such as breaking, accelerating, deactivating the cruise control, turning up the air conditioner, and switching gears. The feedback he gets may lag the actual event that he is now noticing (the following car is really close) and it may take a while for the corrective action to take place (such as a decision time – i.e. change lane - and the time required to make it happen). He may also getting leading information of a traffic jam 5 kilometers down the highway and take appropriate steps to adjust for it by anticipation.

These notions, as well as the voice of the customer and learning loops are also presented using climate control in a house (see Section 6.2 and Figure 6.5). The video then shows how these notions can be transferred to a business context using the example of a pharmacy, previously presented in Figure 3.9 and Box 6.2. This last example allows for some further discussion of the linkages, presented in Chapter 5, between strategy and processes.

Understanding processes, focus and scope

The organization’s knowledge is imbedded in processes: shared ways of adding value, that translate into a chain of commitments distributed logically in the organization. The only sustainable source of strategic advantage is the ability to learn (i.e. augment knowledge) faster than your competitors : understanding variation, thinking statistically, and managing processes are central to this endeavor. Any strategic move that you decide to make will only generate strategic advantage if you can translate it into the right change to the right processes, and execute quickly and flawlessly.

Using Juggling to Understand Design of Experiments

After teaching design of experiments for some time, Bill Hooper realized students weren’t remembering the concepts. He decided to make the learning of DoE a hands-on experience by teaching students how to juggle. Bring on the “ah-ha” moments.

V2P model - a technical note

This explains how to use two templates to correlate positioning in the market, positioning in the labor market, shareholder value, operations strategy, value propositions, service concept, job concepts, service standards, value adding processes, enabling processes and support processes, into a high level business model. It is technical in the sense that gives detailed instructions about how to use these specific templates.

Value

Podcast 3 of 10

Value and dual positioning

This is a conceptual video presenting an overview of the connection between value creation and positioning with the service concept and service delivery processes. It is a good introduction to the material covered in this chapter.

Value Process Connection

Podcast 6 of 10

Value Stream

Podcast 8 of 10

Warranty Cost and the Cost of Quality

Andre Kleyner, ASQ Fellow, author, editor, and Global Reliability Engineering Leader with Aptiv, discusses the details of warranty cost and how quality professionals need to understand how warranty relates to cost of quality, reliability, and product cost.

Winning the Race to Quality 4.0—Part 1

In this episode, part one of the two-part series, Bill Brody, ASQ's Market Research Manager, summarizes the five key themes found in the Winning the Race to Quality 4.0 study, while diving deeper into a topic of interest to all quality professionals: future skills. These findings are based on the Winning the Race to Quality 4.0 research conducted by ASQ, BCG, and DGQ.

Women in Quality Community Builds Momentum Before 2nd Symposium

Christy Mazzarisi, Chair, ASQ Women in Quality Forum, discusses building a professional community today for a network for life.

Learn more about Women in Quality

Your Digital Transformation Journey

Therese Costich, author of Excelling at a Digital Transformation Journey, discusses the three components to a successful transformation and how to continue improving the process while experiencing disturbances.

2021 Annual Meeting of Members

Thank you for joining us. We are excited to share highlights of ASQ’s work in service to you and the quality profession. Additionally, this is an opportunity to provide transparency on how ASQ conducts business, understand how decisions are made, and how your voice is reflected in the Society.

ASQ Board of Directors Chair, Janet Raddatz, and other ASQ leaders will review the past year and give you insights on what to expect in the year ahead. While the meeting is virtual, you will have the opportunity to comment and ask questions in real time through the site chat feature.

Building Community and Getting Results

World Quality Day and World Quality Month enable a broader reach for quality awareness – shining an international spotlight on its significance.

Since 2010, ASQ has celebrated World Quality Month and offered a platform for individuals and organizations to tout their accomplishments. Visit the World Quality Month website for a list of activities.