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ITEA Judges: Becoming Family

ITEA Master Scorekeeper and Master Trainer, Patti Trapp, explains the opportunities becoming a judge offers quality professionals.

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Winning the Race to Quality 4.0—Part 2

In this episode, part two of the two-part series, Dave Ryeson, Associate Director of Boston Consulting... [more]
Ascend Webinar Series: Quality on Steroids–Leading...

We are living in an age of high-speed change, driven by powerful technologies like big data, internet of... [more]
Ascend Webinar Series: Quality on Steroids–Leading...

We are living in an age of high-speed change, driven by powerful technologies like big data, internet of... [more]
Customer Expectations: Quality and Technology

In this episode of ASQTV, we look at you, the customer. ASQ Customer Feedback Page - HERE Arun... [more]
Winning the Race to Quality 4.0—Part 1

In this episode, part one of the two-part series, Bill Brody, ASQ's Market Research Manager, summarizes... [more]
Become a Better Quality Leader

Learn about the different levels of leadership that an organization needs to succeed, as well as four... [more]
Excellence Models: A Formula for Success

Dawn Ringrose, Principal, Organizational Excellence Specialists, discusses the importance for... [more]
Brainstorming

Round-robin. Wildest-idea. Double reversal. No, these aren't card games, these are variations of a... [more]

Episode 18: Six Sigma

Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
The How and Why of Auditing

Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
ASQ TV Episode 1: The Customer Experience

Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
ASQ TV Episode 2: Culture of Quality

This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
Standards and Auditing

Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
Culture of Quality

Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
ASQ TV Episode 3: Recalls and Quality

Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
Risk Management and Quality

Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
Episode 17: Voice of the Customer

Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
Cost of Quality: What is it?

Cost of quality sounds easy to understand but, unfortunately, many misunderstand it. Cost of quality is... [more]