ITEA Judges: Becoming Family
ITEA Master Scorekeeper and Master Trainer, Patti Trapp, explains the opportunities becoming a judge offers quality professionals.
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Why Continuous Improvement Teams Fail
In this episode, learn about continuous improvement teams: what they are, who should be on them, and... [more]
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ITEA Structure Leads to Results
Prashant Hoskote, Senior Director- Quality and Service Excellence, Max India Limited, discusses the role... [more]
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Building Bridges to the C-Suite
In this episode, learn about how to make inroads into the C-suite. ASQ Training Course, "The Case for... [more]
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2018 ITEA Ceremony
The full award ceremony held at the ASQ World Conference on Quality and Improvement, May 2, 2018,... [more]
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Effective Communication Using Quality Tools
Sam Yankelevitch, CEO, Xpress Lingo Solutions, discusses the importance of using quality tools to... [more]
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Align Objectives for Great Results
2016 International Team Excellence Award Finalist, “Complaint Busters” team, was awarded bronze-level... [more]
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ITEA Green Foam Team
At the 2015 ASQ World Conference on Quality and Improvement, several ASQ International Team Excellence... [more]
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Design for Six Sigma Helps Team Succeed
Samarco Mining uses teams to take on quality projects. Maycon Athayde, member of Samarco Mining's team... [more]
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Organization-Wide Strategy Planning
Cedro Toro, CEO of KPI Fire Strategy Execution Software, suggests a four-step method to set... [more]
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Northrop Grumman Team Saves Money
A positive work culture helped a team from Northrop Grumman with a process improvement project.
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Implementing a Continuous Improvement Program
Chris Moustakas, CEO, DevonWay, discusses the strategy behind implementing an org-wide continuous... [more]
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Appraisals and Reports
In this episode, learn why people dread performance appraisals and how to ensure you receive a good... [more]
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Quality Tools for Children (Part One)
Quality professionals use quality tools at work, but they can also use them successfully at home. ASQ... [more]
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Why Continuous Improvement Teams Fail
In this episode, learn about continuous improvement teams: what they are, who should be on them, and... [more]
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Applying Agile Principles in a Non-IT Industry
Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile,... [more]
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LSS Leadership and Grassroots Initiative Lead to Excell...
Gateway Technical College wanted to break silo thinking and promote a culture of excellence.... [more]
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ITEA Structure Leads to Results
Prashant Hoskote, Senior Director- Quality and Service Excellence, Max India Limited, discusses the role... [more]
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Process Mapping Basics
The terms process mapping and flowchart are often used interchangeably and it isn't necessarily wrong to... [more]
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Episode 18: Six Sigma
Six Sigma is a well-known quality method. But like most quality techniques, its use changes and evolves... [more]
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The How and Why of Auditing
Auditing expert and ASQ fellow Dennis Arter shares tips and advice for auditors and auditees.
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ASQ TV Episode 1: The Customer Experience
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how... [more]
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ASQ TV Episode 2: Culture of Quality
This episode of ASQ TV explores the culture of quality. Brien Palmer, author of Making Change Work,... [more]
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Standards and Auditing
Learn why ISO 9001:2008, one of the world's best known standards, is being revised. Then hear about the... [more]
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ASQ TV Episode 3: Recalls and Quality
Recalls can be one of the most challenging aspects of the quality professional's job. In this episode,... [more]
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Culture of Quality
Culture is the driving force of quality. Creating and sustaining a quality culture are much-discussed... [more]
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Risk Management and Quality
Organizations perceive risk management in three general ways. Carol Fox, Director, Strategic and... [more]
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ASQ TV Episode 8: Lean
In this episode, learn why less is more! We cover all things lean: What it is and what makes lean... [more]
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Episode 17: Voice of the Customer
Voice of the customer, or V-O-C, is the ongoing collection of customer needs and expectations-both... [more]
