Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile, a common project management method used for... [more]
Tags: Affinity diagram Agile Fabrice Bouchereau lean ProcessZen Consulting project management
This project focused on improving a flatness-testing system. Utilizing the DMAIC, Kepner Tregoe, and TRIZ methodologies, the team employed affinity... [more]
Tags: Affinity diagram DMAIC DoE hypothesis test I&D matrix Ishikawa diagram Kepner Tregoe TRIZ
Boon Rawd Brewery, owner of Singha Beer, used a customized Quality Function Deployment (QFD) model to analyze customer desires. https://secure.asq.... [more]
Tags: Affinity diagram boon rawd Boon Rawd Brewery marketing QFD quality function deployment singha beer Thailand voice of the customer
Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]
Tags: Affinity diagram author Boon Rawd Brewery cappuccino customer experience Customer Service Diane MacDonald Experience improvement Jennifer Schmitt QFD quality toolbox Quality tools Siemens Singha Survey table tutorial voice of the customer
