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    Videos with keyword "Affinity diagram"

    • Applying Agile Principles in a Non-IT Industry

      Applying Agile Principles in a Non-IT Industry

      Fabrice Bouchereau, Senior Systems Improvement Facilitator, ProcessZen Consulting, discusses how Agile, a common project management method used for... [more]

      Tags: Affinity diagram Agile Fabrice Bouchereau lean ProcessZen Consulting project management

    • JCYM Continuous Improvement Team, Shanghai Johnson Controls Yanfeng Seating Mechanisms Co., Ltd., Shanghai, China

      JCYM Continuous Improvement Team, Shanghai Johnson Controls Yanfeng Seating Mechanisms Co., Ltd., Shanghai, China

      This project focused on improving a flatness-testing system. Utilizing the DMAIC, Kepner Tregoe, and TRIZ methodologies, the team employed affinity... [more]

      Tags: Affinity diagram DMAIC DoE hypothesis test I&D matrix Ishikawa diagram Kepner Tregoe TRIZ

    • Thai Brewery Taps Into Customer Experience

      Thai Brewery Taps Into Customer Experience

      Boon Rawd Brewery, owner of Singha Beer, used a customized Quality Function Deployment (QFD) model to analyze customer desires. https://secure.asq.... [more]

      Tags: Affinity diagram boon rawd Boon Rawd Brewery marketing QFD quality function deployment singha beer Thailand voice of the customer

    • ASQ TV Episode 1: The Customer Experience

      ASQ TV Episode 1: The Customer Experience

      Quality and the customer experience go hand-in-hand. Hear from electronics giant Siemens Industry on how it weaves both elements through its... [more]

      Tags: Affinity diagram author Boon Rawd Brewery cappuccino customer experience Customer Service Diane MacDonald Experience improvement Jennifer Schmitt QFD quality toolbox Quality tools Siemens Singha Survey table tutorial voice of the customer

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        • The Meaning of Quality: An ESTIEM Series with Greg Watson
        • Translated Video
        • View All
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        • Lean
        • Lean Six Sigma
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        • Week 1: Quality in Healthcare
        • Week 2: Managing Essential People and Practices in an Uncertain Healthcare Landscape
        • Week 3: Applying Technology to a Rapidly Changing Healthcare Environment
        • Week 4: The Big Pivot: Responding to COVID-19 With Quality Measures
        • View All
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        • View All
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        • Basics of the ISO 9001 revision
        • Changes
        • Effect on industries and business models
        • ISO 14001
        • Risk, Global, and More
        • Transitioning
        • View All
      • Risk Mitigation Tool Kit
      • Tools
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        • Calibration
        • Data
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